Melinda J. Shields
Tucson,AZ
Summary
Dynamic customer service professional with extensive experience in fast-paced environments and a proven record of enhancing customer satisfaction. Adept at building strong customer relationships and adapting quickly to new challenges. Skilled in efficient multi-tasking and maintaining a positive team atmosphere. Driven by a passion for growth with a strong desire to take on new challenges, and a passion for delivering developing genuine connections within the community.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Event Bartender
Movers And Shakers Bartending
Tucson, AZ
01.2025 - 01.2025
- Maintained a clean and well-stocked bar, ensuring efficient service.
- Measured and mixed house ingredients to prepare guest requests
- Collaborated effectively with team members to deliver high-quality customer experiences.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory to ensure availability of necessary supplies.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Crew Member
Trader Joe’s
12.2020 - 12.2024
- Provided the customer with an exceptional shopping experience
- Modeled teamwork by encouraging and supporting coworkers as needed
- Stocking and facing inventory throughout the store, including maintenance of signage
- Cash register operation, including POS, cash, check, and gift card transactions
- Section leader: writing the order daily, and merchandising the section
- Communicating with managers and fellow crew members in a timely manner to further the goals of the shift
- Possesses a keen awareness of anticipating the needs of the customers
- Over the years, I have maintained rapport with the regular clientele
- Consistently brings a friendly and helpful nature to the team environment
- Demonstrated product knowledge over a wide variety of departments
- Trained new hires in proper operating procedures
Bartender/Concession Cashier
Amerant Bank Arena
Sunrise, FL
01.2022 - 05.2023
- Effectively multitasked within fast-paced environment
- Upsold customers from shelf to premium brands to help boost sales
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
- Managed cash drawer at the end of each shift ensuring accuracy of funds received
- Adhered to state regulations regarding serving alcohol responsibly
- Checked identification cards for proof of age prior to serving alcohol beverages
- Provided excellent customer service and answered questions regarding menu items
- Calculated and processed payments, communicating with customers to ensure accuracy and satisfaction
- Assisted with opening and closing duties such as setting up registers and cleaning equipment
Server
Metro Diner
01.2017 - 01.2019
- Executed duties consistent with subsequent service industry roles
- Employee of the Month, June 2019
- 100% Secret Shopper Score, May 2019
- 2nd Place in holiday sales contest
- Provided excellent service in a high-volume environment
- Handle guest needs and complaints in a timely manner with a courteous and genuine demeanor
- Informally referred to as 'sunshine' by coworkers and management staff in recognition of my unwavering positivity
Server
The Flying Biscuit Café
01.2015 - 01.2017
- Executed duties consistent with subsequent service industry roles
- Employee Recognition: 'Good Times' pin for always maintaining a positive attitude and creating an enjoyable work atmosphere
- 'Teamwork' pin for providing an excellent example of teamwork and demonstrating a willingness to assist coworkers while maintaining individual responsibilities
- 'Balance' pin for successfully balancing professional and personal priorities
Server/Trainer
Harry’s Seafood Bar and Grille
01.2012 - 01.2015
- Executed duties consistent with subsequent service industry roles
- Certified Trainer: trained new employees on operational processes
- Received recognition for excellent salesmanship for holiday gift card promotional sales, December 2013
- Awarded over two-dozen tokens of recognition for excellent customer service
Server
Sonny’s Real Pit BBQ
01.2008 - 01.2012
- Executed duties consistent with subsequent service industry roles
Education
Bartending Academy of Tucson
Tucson, AZ200 HR Registered Yoga Teacher -
Vida Asana School of Yoga
01.2019
High School -
Marjory Stoneman Douglas High School
01.2006
Some College (No Degree) - Some College Coursework in Psychology
Santa Fe College
Gainesville, FLSkills
- Customer Relationship Building
- Team Collaboration
- Efficient Multitasking
- Fast Paced Environment Adaptability
- Flexible Schedule Availability
- Cash Handling Proficiency
- Strong Communication Skills
- Sales and Upselling Techniques
- Working Knowledge of Drink Preparation
- Reliable and Punctual
- Speed Pouring
- Outstanding Customer Service
- Adherence to Regulations
- Alcohol Safety Awareness
- Cleanliness and Organization
Certification
- Title 4 Certification
References
References available upon request.
Timeline
Event Bartender
Movers And Shakers Bartending
01.2025 - 01.2025
Bartender/Concession Cashier
Amerant Bank Arena
01.2022 - 05.2023
Crew Member
Trader Joe’s
12.2020 - 12.2024
Server
Metro Diner
01.2017 - 01.2019
Server
The Flying Biscuit Café
01.2015 - 01.2017
Server/Trainer
Harry’s Seafood Bar and Grille
01.2012 - 01.2015
Server
Sonny’s Real Pit BBQ
01.2008 - 01.2012
Bartending Academy of Tucson
200 HR Registered Yoga Teacher -
Vida Asana School of Yoga
High School -
Marjory Stoneman Douglas High School
Some College (No Degree) - Some College Coursework in Psychology
Santa Fe College
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