Open To Work
Melinda Kay Silva
Management
San Antonio,TX
Work Preference
Summary
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Professional assistant ready to support leadership and drive success. Proven ability to manage high-pressure tasks, streamline operations, and enhance efficiency. Strong focus on team collaboration, adaptability, and effective communication. Skilled in administrative management, calendar coordination, and project oversight. Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills.
Overview
39
39
years of professional experience
3
3
Certification
2
2
Languages
6
6
years of post-secondary education
Work History
Managing Supervisor
Legends Glass Solutions
03.2010 - Current
- Oversee and manage daily operations of housekeeping department
- Developed and implemented cleaning schedules and procedures to maintain high standards of cleanliness
- Trained and supervise housekeeping staff, including assigning tasks and monitoring performance
- Coordinated with other departments to ensure efficient guest services
- Managed inventory of cleaning supplies and equipment
- Conducted regular inspections to ensure compliance with safety and sanitation regulations
- Handled guest complaints or special requests related to housekeeping services
- Collaborated with maintenance department for any repairs or maintenance needs
- Knowledge of floor care techniques, industrial cleaning methods, and hospitality industry standards
- Strong leadership skills with ability to motivate and train team
- Excellent organizational and time management skills
- Attention to detail and commitment to maintaining high cleanliness standards
- Ability to handle multiple tasks and prioritize effectively
- Proficient in Microsoft office.
- Tracked company equipment, tools and technology to manage inventory.
- Contributed to long-term strategic planning discussions within leadership team to help shape future direction for business unit.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Mentored staff, fostering skill development and professional growth within the team.
- Implemented safety protocols, ensuring a safe working environment for all employees.
- Analyzed industry trends to adapt strategies for competitive advantage and operational excellence.
- Ensured compliance with industry regulations and company policies by conducting regular audits on business practices and documentation procedures.
- Managed vendor relationships to ensure timely deliveries while negotiating favorable contract terms that benefited the organization financially.
Managing Supervisor
ABM Industries
11.1986 - 03.2009
- Promoted environmental awareness with educational workshops and hands-on activities.
- Maintained up-to-date knowledge of industry best practices by attending conferences and training sessions relevant to organization''s mission.
- Implemented data-driven decision-making processes to optimize resource allocation in service delivery efforts.
- Facilitated communication between volunteers and staff members through regular updates via newsletters or social media platforms.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Managed senior-level personnel working in marketing and sales capacities.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed vendor relationships to ensure timely deliveries while negotiating favorable contract terms that benefited the organization financially.
Education
Associate of Applied Science - Business Management
Grand Canyon University
Arizona City, AZ 03.2014 - 08.2020
Skills
- Interpersonal skills
- Problem Solving
- Conflict resolution
- Technical knowledge
- Execution
- Decision making
- Leadership
Decision-making
Relationship building
Coaching and mentoring
Time management
Verbal and written communication
Complex Problem-solving
Operations management
Project management
Business development
Contract management
Vendor management
Cross-functional team management
Certification
- CM - Certified Manager Certification
- CPM - Certified Professional Manager
- Licensed Estimator - 5 years
- CAP - Certified Administrative Professional
- Sales Manager Certificate
Additional Information
Leadership Certificate, Business Associate degree
Assessments
- Customer focus & orientation, Proficient
- Workplace safety, Proficient
- Sales skills, Proficient
- Work style: Reliability, Proficient
- Management & leadership skills: Impact & influence, Proficient
Locations
- San Antonio, TX
- Austin, Texas
- New York, NY
Languages
Spanish
Native or Bilingual
English
Full Professional
Software
Microsoft
Operating Systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Technology Integration - Participated in technology training courses and trained colleagues in new technology concepts and practices applicable for the classroom.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Interests
Sports: baseball,basketball, football
Painting, woodworking
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Speaker & Advocate
- Daughter of Her Courage I 203 - Present
- Deliver keynotes addresses and workshops centered on faith, healing, and Breaking generational bonages.
- Inspire audiences with personal testimony and biblical principles of reconciliation and empowerment.
- Create survivor-focused resources, including tribute templates and lead magnets, to support healing journeys.
- Collaborate with ministries and advocacy organizations to expan outreach and impact.
- Visionary Business Leadership
- Public Speaking & Storytelling
- Faith-Based Advocacy
- Strategic Branding & Outreach
- Survivor Support & Empowerment
Timeline
Associate of Applied Science - Business Management
Grand Canyon University
03.2014 - 08.2020
Managing Supervisor
Legends Glass Solutions
03.2010 - Current
Managing Supervisor
ABM Industries
11.1986 - 03.2009