Melinda Kay Silva
San Antonio,TX
Summary
Goal-Oriented & Reliable Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
36
36
years of professional experience
1
1
Certification
2
2
Languages
Work History
Operations Supervisor
Pancoast Staffing Services, Inc.
01.2010 - Current
- Oversee and manage daily operations of housekeeping department
- Developed and implemented cleaning schedules and procedures to maintain high standards of cleanliness
- Trained and supervise housekeeping staff, including assigning tasks and monitoring performance
- Coordinated with other departments to ensure efficient guest services
- Managed inventory of cleaning supplies and equipment
- Conducted regular inspections to ensure compliance with safety and sanitation regulations
- Handled guest complaints or special requests related to housekeeping services
- Collaborated with maintenance department for any repairs or maintenance needs
- Knowledge of floor care techniques, industrial cleaning methods, and hospitality industry standards
- Strong leadership skills with ability to motivate and train team
- Excellent organizational and time management skills
- Attention to detail and commitment to maintaining high cleanliness standards
- Ability to handle multiple tasks and prioritize effectively
- Proficient in Microsoft office.
- Tracked company equipment, tools and technology to manage inventory.
- Contributed to long-term strategic planning discussions within leadership team to help shape future direction for business unit.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
Volunteer
Goodwill Inc
11.2021 - 11.2023
- Promoted environmental awareness with educational workshops and hands-on activities.
- Maintained up-to-date knowledge of industry best practices by attending conferences and training sessions relevant to organization''s mission.
- Implemented data-driven decision-making processes to optimize resource allocation in service delivery efforts.
- Facilitated communication between volunteers and staff members through regular updates via newsletters or social media platforms.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Shift Supervisor
B & B (Janitorial & Housekeeping)
11.1987 - 03.2009
- Maintaining variety of cleaning tasks
- Mopping & vacuuming floors
- Emptying trash cans or recycling bins
- Scheduling staff shifts
- Monitoring staff attendance
- Reporting absences
- Conducting staff performance reviews
- Driving to work locations
- Inspecting guest rooms, public areas, pool, etc
- After being cleaned by Housekeeper to ensure quality standards
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
- Assist Housekeeping management in managing daily activities
- Act as liaison to coordinate efforts of Housekeeping, Front Office, and Laundry, cleaners
- Document and resolve issues with discrepant rooms with Front Desk
- Prepare, distribute, and communicate changes in assignment sheets/work boards
- Communicate issues to next shift
- Complete required paperwork
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching
- Ability to read and understand directions on cleaning chemicals
- Ability to use chemicals and equipment in safe and efficient manner
- Driving to make Surprise Cleaning visits for Employees.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Education
Associate's degree - Business Management
Grand Canyon University
Arizona City, AZ02.2025
Skills
- Interpersonal skills
- Problem Solving
- Conflict resolution
- Technical knowledge
- Execution
- Decision making
- Leadership
Certification
Non-CDL Class C Driver's License, 11/01/21, 11/01/28
Additional Information
Leadership Certificate, Business Associate degree
Assessments
- Customer focus & orientation, Proficient, 08/01/21
- Workplace safety, Proficient, 12/01/21
- Sales skills, Proficient, 10/01/21
- Work style: Reliability, Proficient, 10/01/21
- Management & leadership skills: Impact & influence, Proficient, 08/01/21
- Cleaner fit, Proficient, 11/01/21
Locations
- San Antonio, TX
- New Braunfels, TX
- Austin, Texas
Languages
Spanish
Native or Bilingual
English
Full Professional
Software
Microsoft
Operating Systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Technology Integration - Participated in technology training courses and trained colleagues in new technology concepts and practices applicable for the classroom.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Interests
Sports: baseball,basketball, football
Painting, woodworking
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Volunteer
Goodwill Inc
11.2021 - 11.2023
Operations Supervisor
Pancoast Staffing Services, Inc.
01.2010 - Current
Shift Supervisor
B & B (Janitorial & Housekeeping)
11.1987 - 03.2009
Associate's degree - Business Management
Grand Canyon University
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