Melinda Klein
Ruskin,FL
Summary
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
26
26
years of professional experience
Work History
Surgery Scheduling Coordinator
The Eye Associates
10.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
- Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
Front Office Supervisior
Bay Area Urology/ Florida Urology Partners
12.1998 - 04.2021
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- ICD-10 coding and billing.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Interceded between employees during arguments and diffused tense situations.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
Education
High School Diploma -
East Bay Highschool
Gibsonton, FL12.1989
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
- Attention to detail
- Patient care
- Patient care coordination
- Patient confidentiality
- Verbal and written communication
- Scheduling
- Medical terminology
- Patient records management
- Patient documentation
- Goal setting
- Documentation
- Patient safety
- Filing and recordkeeping
- Office administration
- Relationship building
- Payment collection
- Policy compliance
- New hire training
- Insurance practices
- Patient flow management
- Medical data collection
- Patient education
- Patient registration
Timeline
Surgery Scheduling Coordinator
The Eye Associates
10.2022 - Current
Front Office Supervisior
Bay Area Urology/ Florida Urology Partners
12.1998 - 04.2021
High School Diploma -
East Bay Highschool
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