Summary
Overview
Work History
Education
Skills
Websites
Pages
Timeline
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Melinda Kuhn

Morristown,IN

Summary

Although I have primarily worked in Optometry I am open other areas where my sense of organization, helpfulness and my ability to be a self starter would be utilized.

Overview

27
27
years of professional experience

Work History

Office Manager

Hancock Eye Associates, P.C.
07.2014 - Current
  • I began as a technician and through hard work and trustworthiness I worked my way to Office Manager.
  • As manager I am responsible every aspect of the day to day functions of an office including billing, statements, working with insurance companies, and in any function the doctor may need
  • Also, I am responsible for the ordering of glasses, working with frame representatives, adjustment of glasses and perform frame selections and many other tasks to help our patients.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.

Optometric Technician

Hancock Eye Associates P.C.
03.2000 - Current
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Promoted a welcoming atmosphere within the practice by keeping waiting areas tidy and well-stocked with reading materials.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Collaborated with optometry staff to reach individual and team goals.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback for continuous improvement.
  • Strengthened relationships with returning patients through attentive follow-up calls regarding their eyewear orders.

Optometric Technician

Schuff-Robinson Optometry
06.1997 - 03.2000
  • I ran preliminary testing, frame selections, checked in glasses, and any other tasks needed.

Education

Associate's degree - Optometric Technician/Assistant

Indiana University Bloomington
05.1996

Skills

  • Organization Skills
  • Creative Problem Solving
  • Communication
  • Customer Service
  • Office Management
  • Excellent multi-tasking ability
  • Scheduling and calendar management
  • Relationship Building
  • Workflow Optimization
  • Team Bonding
  • Information Protection
  • Teamwork and Collaboration
  • Staff Management

Pages

1, Melinda Kuhn - page 1

Timeline

Office Manager

Hancock Eye Associates, P.C.
07.2014 - Current

Optometric Technician

Hancock Eye Associates P.C.
03.2000 - Current

Optometric Technician

Schuff-Robinson Optometry
06.1997 - 03.2000

Associate's degree - Optometric Technician/Assistant

Indiana University Bloomington

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Melinda Kuhn