Summary
Overview
Work History
Education
Skills
Awards
Timeline
BusinessDevelopmentManager

Melinda Lewis-Goodwin

Bronx,NY

Summary

Dedicated Clerical Associate with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

17
17
years of professional experience

Work History

Office Assistant

Seven Rentals, LLC
The Bronx, New York
02.2017 - Current
  • Scheduled appointments and took calls; Organized and filed documents
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Contributed to a positive work environment by fostering open communication among colleagues.

Direct Support Professional

AABR
10.2012 - 12.2012
  • Assisted main staff with adults; Escorted staff on outings
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Assisted disabled clients to support independence and well-being.

City Worker

Dept Of Parks And Recreation
02.2009 - 09.2009
  • Cleaned up parks; refurbished park benches; litter and garbage disposal; snow removal (Jackie Robinson recreational center)
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.

Market Research Analyst

The Myers Group
11.2007 - 03.2008
  • Communicated with various departments regarding health plans; Trained new staff members on procedures and policies
  • Collated information to interpret data for clients.
  • Helped establish a knowledge-sharing platform among team members which led to an overall improvement in efficiency.
  • Developed customized questionnaires for various research initiatives, ensuring relevant results were collected efficiently and accurately.
  • Conducted primary and secondary research to better understand customer needs and behaviors.

Education

Pharmacy

Kingsborough Community College of The City University of New York
Brooklyn, NY

Diploma - Medical Assisting

Charles E Gorton High School
Yonkers, NY
08.1998

Skills

  • Detailed
  • Willing to improve
  • 60 WPM
  • Time Management
  • Positive Attitude
  • Data Entry
  • Relationship Building

Awards

Pharmacy Technician Certification, 05/01/09, 07/01/09

Timeline

Office Assistant

Seven Rentals, LLC
02.2017 - Current

Direct Support Professional

AABR
10.2012 - 12.2012

City Worker

Dept Of Parks And Recreation
02.2009 - 09.2009

Market Research Analyst

The Myers Group
11.2007 - 03.2008

Pharmacy

Kingsborough Community College of The City University of New York

Diploma - Medical Assisting

Charles E Gorton High School

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