Melinda Long
Dennys Restaurant
Granite City,IL
1
Certification
18
years of professional experience
Experienced restaurant leader with a strong background in staff management, scheduling, and inventory control. Known for building efficient teams, maintaining food safety standards, and supporting smooth service through accurate cash handling, POS operation, and record keeping.
Work History
Restaurant Manager
4 Years 9 Months- Directed daily restaurant operations to maintain service quality and workflow consistency.
- Managed staffing schedules, coverage, and labor allocation to support peak business periods.
- Trained crew members on service standards, safety procedures, and point-of-sale processes.
- Monitored food safety, sanitation, and compliance with company operating guidelines.
- Coordinated inventory checks and supply ordering to prevent shortages and waste.
- Supervised closing procedures, cash handling, and shift handoffs for accurate daily operations.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Receptionist
1 Year- Managed multi-line phone calls, booking requests, and schedule changes for boarding reservations
- Greeted clients and coordinated pet check-in and check-out with calm, professional service
- Verified vaccination records and client information to maintain accurate pet intake files
- Processed payments, deposits, and invoices while resolving billing questions promptly
- Communicated care instructions between staff and pet owners to ensure consistent service
- Updated appointment calendars and kennel availability to support smooth daily operations
- Kept reception area clean and neat to give visitors positive first impression.
Carryout Manager
4 Years 4 Months- Directed daily restaurant operations, ensuring smooth service, cleanliness, and team coordination.
- Supervised front-of-house and kitchen staff, reinforcing service standards and workflow consistency.
- Scheduled employees to match staffing levels with peak dining periods and business demand.
- Trained team members on guest service, ordering procedures, and restaurant policies.
- Supported performance management, coaching staff to improve efficiency, accountability, and service quality.
- Accomplished multiple tasks within established timeframes.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Floor Associate
5 Months- Delivered exceptional customer service, resolving inquiries and supporting purchase decisions on sales floor.
- Operated POS register accurately, processed transactions, returns, and exchanges with efficiency.
- Maintained visual merchandising standards through zoning, folding, and mannequin presentation.
- Replenished merchandise and organized stockrooms to keep selling areas fully supplied.
- Demonstrated strong product knowledge across departments to recommend items and drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Baker
3 Years 6 Months- Operated mixers, ovens, and proofers to produce consistent breads, rolls, and desserts.
- Prepared bakery items following Walmart recipes, quality standards, and production schedules.
- Monitored product freshness, rotated stock, and removed items past quality standards.
- Packaged baked goods accurately, ensuring proper labeling and presentation for sales floor.
- Maintained sanitation standards across workstations, equipment, and food-handling areas.
- Assisted customers with special orders, product selection, and bakery item availability.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
Cashier
6 Months- Assisted shoppers with item lookup, pricing questions, and checkout support.
- Processed customer transactions accurately using register, scan, and payment systems.
- Balanced cash drawers and resolved discrepancies following store procedures.
- Maintained organized checkout areas and replenished supplies for smooth operations.
- Applied Walmart cash-handling policies while protecting confidential payment information.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Overnight Stocker
7 Months- Unloaded shipment, sorted product, and moved inventory to stockroom for accurate placement.
- Processed replenishment tasks using handheld inventory systems to track incoming and outgoing stock.
- Replenished sales floor with new merchandise, ensuring size runs and colorways stayed organized.
- Maintained stockroom organization by labeling, folding, and categorizing merchandise for fast retrieval.
- Executed overnight zoning and recovery to keep displays neat and customer-ready before opening.
- Inspected merchandise for damage, missing tags, and pricing accuracy before floor placement.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Education
Associate of Applied Science - Medical Billing
- 4.0 GPA
Skills
Point-of-sale operation
Inventory management
Food safety compliance
Employee supervision
Team management
Staff management
Conflict resolution
Supervisory skills
Customer engagement
Money handling
Food safety certification
Adaptable
Certification
Manager ServSafe Certified From May 5th, 2026
Expires May 5th, 2031
Timeline
Restaurant Manager
Dennys Restaurant
01.2022 - CurrentRead More
Receptionist
Benny's Bed and Biscuits
01.2021 - 01.2022Read More
Carryout Manager
Ravanelli's Restaurant
10.2016 - 02.2021Read More
Sales Floor Associate
Macys Department Store
09.2015 - 02.2016Read More
Baker
Walmart
09.2011 - 03.2015Read More
Cashier
Walmart
10.2010 - 04.2011Read More
Overnight Stocker
Victoria Secret
10.2008 - 05.2009Read More
University of Phoenix, St. Louis
Associate of Applied Science from Medical Billing
Read More