Melinda Lopez
1803 Joanna Ave
Summary
Proven track record at Wells Fargo in enhancing customer satisfaction and fostering long-term relationships through exceptional problem-solving and interpersonal communication skills. Mastered electrical safety and software installation, leading to a 20% increase in productivity. Collaborated effectively across teams, demonstrating adaptability and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Electronic Service Representative
Security First Federal Credit Union
07.2024 - Current
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Proactively identified areas of improvement within the department leading to increased productivity.
- Evaluated emerging technologies for potential integration into existing systems to enhance performance or reduce costs.
- Improved overall system reliability through comprehensive troubleshooting techniques.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining a high level of quality in work output.
- Collaborated with cross-functional teams to optimize electronic services delivery and customer experience.
- Promoted a positive work environment, fostering team unity and high levels of employee engagement.
- Enhanced customer satisfaction by efficiently resolving technical issues related to electronic products and services.
- Served as an escalation point within the department by handling complex or sensitive cases requiring advanced expertise or managerial input.
- Streamlined communication between clients and technicians for timely service appointments and followups.
Customer Service Representative
Aetna, a CVS Health
12.2021 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Member Service Representative
Security First Credit Union
02.2023 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Personal Banker
Wells Fargo
04.2018 - 12.2021
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
Teller
Wells Fargo
11.2015 - 04.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Education
Mission High School
Mission, TX1995
Skills
- Electrical safety
- Software installation
- Diagnostic skills
- Hardware maintenance
- Sales support
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Time management
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Customer service excellence
- Understanding customer needs
- Calm under pressure
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Money handling
- Teamwork skills
- Relationship building
- Phone etiquette
- Microsoft office
- Data entry
- Task prioritization
- Stress tolerance
- Self motivation
- Product knowledge
Languages
Spanish
Limited Working
Timeline
Electronic Service Representative
Security First Federal Credit Union
07.2024 - Current
Member Service Representative
Security First Credit Union
02.2023 - 07.2024
Customer Service Representative
Aetna, a CVS Health
12.2021 - 05.2023
Personal Banker
Wells Fargo
04.2018 - 12.2021
Teller
Wells Fargo
11.2015 - 04.2018
Mission High School
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