MELINDA LORAY
Pompano Beach
Summary
Adept at enhancing security and customer service standards, I significantly reduced workplace incidents at Prestigious Service Center and boosted customer loyalty at Americomm Systems. Skilled in physical security and critical thinking, my ability to mentor and implement effective policies underscores my commitment to safety and service excellence.
Overview
15
15
years of professional experience
Work History
Security Training Officer
Prestigious Service Center
09.2022 - 10.2024
- Reduced workplace incidents by conducting regular safety audits and implementing corrective actions.
- Developed performance metrics for evaluating the success of implemented security initiatives throughout the year, allowing for more informed decision-making and resource allocation.
- Improved overall security posture with the continuous assessment of training effectiveness and making necessary adjustments.
- Coordinated emergency response drills to ensure organizational readiness in case of real-life situations.
- Developed customized training materials for specific security scenarios, ensuring thorough preparedness.
- Conducted risk assessments for various departments to evaluate potential threats and vulnerabilities, recommending appropriate countermeasures.
- Streamlined training processes by incorporating feedback from participants and adjusting content as needed for improved comprehension.
- Facilitated workshops focused on building personal resilience skills among staff members, contributing to their ability to cope effectively under pressure during crises.
- Strengthened communication between departments regarding safety concerns, fostering a proactive approach to addressing potential issues before they escalate.
- Maintained accurate records of all security training activities, supporting the organization''s commitment to transparency and accountability in its safety initiatives.
- Provided specialized training on topics such as workplace violence prevention, active shooter scenarios, and incident management.
- Mentored new team members on company policies, procedures, and best practices for maintaining a secure environment.
- Evaluated existing security measures at facilities, identifying areas for improvement or increased vigilance based on current threat levels or events impacting the organization''s landscape.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Facilitated virtual, in-person and blended learning sessions.
Teacher's Assistant
Advance Achiever's Academy
03.2018 - 06.2022
- Supported classroom management by assisting teachers in daily lesson preparation and execution.
- Facilitated individual student learning by providing personalized support and resources tailored to diverse learning needs.
- Collaborated with educators to develop engaging instructional materials that enhanced student understanding and participation.
- Monitored student progress, offering constructive feedback to promote academic improvement and retention of knowledge.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
- Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Assisted lead teacher in developing and implementing age-appropriate lesson plans.
- Supported classroom management by maintaining a positive learning environment for children.
- Mentored new staff members, providing guidance on classroom procedures and policies.
- Assisted in maintaining accurate records of attendance, immunizations compliance status for state licensing requirements adherence.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Organized snack time and nap hours.
- Cleaned, organized and restocked classrooms for upcoming classes.
Customer Service Supervisor
Americomm Systems
07.2013 - 10.2017
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Organized regular team meetings to share best practices, driving continuous improvement within the department.
Customer Service Supervisor
KGB Directory Assistance
03.2010 - 01.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
ELY HIGH SCHOOL
Pompano Beach, FL06.2003
Skills
- First aid training
- Physical security
- Policy enforcement
- Surveillance techniques
- Security systems expertise
- Work ethic
- Punctuality
- Reliability
- Verbal and written communication
- Security procedures
- Emergency awareness
- First aid certified
- Document preparation
- Sensitive information handling
- Security protocols
- Dispatch
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Clear communication
- Team collaboration
- Active listening
Timeline
Security Training Officer
Prestigious Service Center
09.2022 - 10.2024
Teacher's Assistant
Advance Achiever's Academy
03.2018 - 06.2022
Customer Service Supervisor
Americomm Systems
07.2013 - 10.2017
Customer Service Supervisor
KGB Directory Assistance
03.2010 - 01.2013
High School Diploma -
ELY HIGH SCHOOL