Melinda L. Smith
Jonesboro
Summary
With over 10 years of experience in the railroad industry, highly effective employee dedicated to ensuring the safe and accurate movement of freight in a timely manner. Expertise lies in logical issue resolution and optimizing company efficiencies. Possess strong skills in data analysis, MS Office, and written & verbal communication. Proven ability to resolve billing issues and cultivate strong relationships with clients and foreign railroads. Professional with a strong background in customer interactions and service solutions, highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach, committed to meeting customer and organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IDS Coordinator
Norfolk Southern Railroad
10.2023 - Current
- Play a vital role in analyzing billing data, resolving billing discrepancies, and collaborating with various departments to enhance billing processes
- Work closely with internal and external customers to resolve billing inquiries and disputes
- Maintain accurate customer records and billing information in the system
- Assist with the development and implementation of billing processes and procedures
Operations Support Specialist
Norfolk Southern Railroad
08.2015 - 10.2023
- Provide data integrity for the movement of railcars across the NS network
- Monitor rail equipment to ensure all required information is available for the safe and efficient movement of inventory across the rail network
- Work various reports and queues to ensure the timely processing of data to ensure timely movement of railcars
- Work closely with transportation by acting as liaison between Norfolk Southern customers and foreign railroads
- Assist customers with day-to-day logistical concerns and communicate with internal and external business partners
E911 Dispatcher/Senior Dispatcher DOA C4
CITY OF ATLANTA POLICE DEPARTMENT
11.2011 - 07.2015
- Receives and records emergency and routine business call
- Dispatches city emergency forces and/or other resource agencies, in accordance with prescribed procedures; often requiring immediate independent judgment
- Operates CAD equipment
- Monitors and operates multiple police and fire frequencies
- Monitors and operated warrants system
- Provide the public with basic instructions to safeguard persons in hazardous condition prior to arrival of trained fire and police personnel
- Performs routine clerical work is required
- Performs other related duties as assigned
Education
A. A. S - Medical Office Management
Bryant & Stratton College
Richmond, VASkills
- Operations Management
- Professional People Skills
- Direction & Multi-tasking
- Problem Solving Skills
- Planning and Organizing
- Team Building
- Conflict Resolution
- Analytical Skills
Certification
- Extreme Execution Coach, 03/01/20
- Business of Coaching & Speaking, 01/01/18
- Communications Officer, 01/01/05
- FEMA Disasters, 03/01/14
- GBI – Security & Integrity, 03/01/14
Timeline
IDS Coordinator
Norfolk Southern Railroad
10.2023 - Current
Operations Support Specialist
Norfolk Southern Railroad
08.2015 - 10.2023
E911 Dispatcher/Senior Dispatcher DOA C4
CITY OF ATLANTA POLICE DEPARTMENT
11.2011 - 07.2015
A. A. S - Medical Office Management
Bryant & Stratton College
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