Melinda Lucio
Crosby
Overview
25
25
years of professional experience
Work History
Furniture Restorer
Self Employed
02.2022 - Current
- Restored antique furniture through diverse refinishing techniques and tools.
- Collaborated with clients to select finishes and designs aligned with specifications.
- Maintained high quality control standards during refinishing processes.
- Trained junior staff on refinishing methods and safety protocols.
- Implemented efficient workflows to enhance productivity in restoration projects.
- Managed inventory of materials, ensuring timely procurement for projects.
Customer Service Sales Manager
Quick Weight Loss Centers
10.2010 - 02.2022
- Implemented sales strategies across 15 locations, driving positive outcomes in weight loss consultations. Influenced client decisions through effective sales techniques and empathy skills. Established and tracked revenue quotas to meet financial goals. Encouraged participation in quarterly events to strengthen team dynamics. Provided continuous customer service training aimed at superior client interactions. Developed strong relationships with both staff and clients to promote teamwork. Exhibited strong multi-tasking abilities in a dynamic work setting. Guided clients at the nutrition clinic towards their health goals with motivation.
- Developed and implemented sales strategies to enhance client engagement and retention.
- Led training sessions for staff on product knowledge and sales techniques.
- Collaborated with marketing team to create promotional campaigns that increased customer acquisition.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Streamlined reporting processes to improve data accuracy and enhance decision-making capabilities.
- Facilitated regular meetings to monitor progress, address challenges, and share best practices among team members.
- Mentored junior sales staff, providing guidance on overcoming objections and closing techniques.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
Medical Assistant
Southwest Medical Examination Services
02.2008 - 01.2010
- Administered patient assessments and recorded vital signs to ensure accurate medical documentation.
- Assisted healthcare providers with examinations, improving patient flow and care efficiency.
- Coordinated patient scheduling and follow-up appointments, enhancing clinic operations and service delivery.
- Maintained medical equipment and supplies, ensuring readiness for clinical procedures and safety compliance.
- Implemented electronic health record systems to enhance data accuracy and accessibility for patient management.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Scale House Operator/Manager
Walton Barge Terminal
02.2001 - 02.2008
- Achieved timely completion of challenging projects as Scale House Operator. Maintained rigorous adherence to all orders and instructions. Collaborated effectively within teams and independently on various tasks. Recorded and rejected incorrect material deliveries to ensure site accuracy. Prioritized safety by monitoring construction activities and personnel practices. Provided accurate project status updates to project management for informed decision-making.
- Maintained detailed records of incoming and outgoing materials for compliance tracking.
- Operated weight scales to ensure accurate measurement of cargo shipments.
- Trained new staff on scale house procedures and safety protocols.
- Implemented process improvements to enhance operational efficiency in material handling.
- Conducted regular equipment inspections to ensure optimal performance and safety standards.
- Collaborated with logistics teams to streamline communication regarding shipment schedules.
- Resolved discrepancies in weight measurements through detailed analysis and investigation.
- Operated weigh scales and issued tickets when necessary.
- Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Maintained tidy work area to reduce likelihood of accidents.
- Answered customer calls professionally and routed to appropriate person.
- Enhanced customer satisfaction by providing prompt and accurate weighing services.
- Followed up with customers to handle delays or other issues.
- Communicated with operators to share information related to product.
Education
Certificate - Medical Assistant
Texas School of Business-East
Houston, TX06.2005
Skills
- Microsoft word (10 years), Increasing loyalty, Improving Customer Satisfaction, Team Management, Business Development, Operational Improvement, Strong Leader and Communicator, Project Management
Timeline
Furniture Restorer
Self Employed
02.2022 - Current
Customer Service Sales Manager
Quick Weight Loss Centers
10.2010 - 02.2022
Medical Assistant
Southwest Medical Examination Services
02.2008 - 01.2010
Scale House Operator/Manager
Walton Barge Terminal
02.2001 - 02.2008
Certificate - Medical Assistant
Texas School of Business-East
ADDITIONAL INFORMATION
- Maintained office award with #1 largest sales increase during first quarter 5 yrs in a row
- Conducted effective behavior based sale huddles daily with team to focus on the behaviors that would convert to sales
- Coached individual team performance daily utilizing behavioral based coaching and role play techniques.