Melinda Lundeen
Antioch,TN
Summary
Dynamic and highly skilled business professional with a proven track record of success in top sales, talent acquisition, and operations performance. Persuasive and excellent communicator known for professional recruitment, account management, team management, sales training, and strong relationship building. Consistently exceeds goals by creating innovative solutions that generate sales and business opportunities with corporations, medical professionals, and consumers.
Overview
35
35
years of professional experience
Work History
Sales/Operations Consultant
Affordable Care, LLC
11.2016 - Current
- Establishes strong relationships of trust with Practice Owners, Staff, and Affordable Care
- Serves as the trusted advisor for Practice Owners and their Staff, on behalf of the Affordable Care, LLC executive team
- Strategic problem solver that has a unique strength in having difficult conversations, handling conflict, and developing creative solutions that maintain strong relationships and trust
- Responds to operational concerns timely and effectively
- Provides sound decision-making skills, drive, and desire to succeed to practice owners and staff
- Interprets, creates action plans, and executes plans to Practice Owners regarding Profit and Loss Statements
- Actively and aggressively, implements process change, process improvement, and growth initiatives in alignment with the company's goals
- Provides insight and resources on dental implants, based on previous experience and success in the dental implant market
Office Manager
Affordable Dentures & Implants
01.2014 - 11.2016
- Increased sales by 53% for the first year $4 million
- Led the company in dental implant placement and sales
- Initiated, executed, and developed best practices for creating paperless practices
- Exceeded $800,000 in healthcare financing per year
- Developed a high-revenue production schedule template for the practice and organization
- Exceptional accountability and success in scheduling, financial arrangements, and pre-surgical medical sedation
- Strong ability to identify shortfalls and opportunities while developing strong plans of action
- Confidently and effectively manages the overall operations of clinical services and patient care, including safety risk management, facility maintenance, employee satisfaction, and quality assurance
Patient Coordinator
Clinique of Plastic Surgery
09.2010 - 11.2013
- Increased practice to sales of over $1.8; set records for Dr
- Dreshen's fees by successfully engaging in personal client consultations by sharing Dr
- Drehsen's philosophy regarding Refresher Facelift
- Over six years of professional-level consultative inside sales experience offering products or elective services
- Proven track record in meeting and exceeding performance objectives
- Demonstrated exemplary communication skills
- Understands and effectively executed listening skills to meet and exceed client expectations
- Willingness and ability to learn and execute new sales and coaching programs
- Exercised sound decision-making
- Strong Aptitude for multi-tasking while achieving goals and objectives
- Unwavering commitment to ethical conduct
- Commitment to the consistent delivery of exceptional client experience
Office Manager
Kristine Marshall, DDS
08.2011 - 08.2012
- Increased practice revenue by 51% with sales of $2 million
- Consistently exceeded expectations in a high-pressure, busy practice environment
- Comprehensive understanding of oral care procedures and superior customer service skills
- Trained cross-functional teams to create impactful messaging, demand-generation programs, and sales tools
- Fostered and facilitated relationships with doctors, consultants, and product distribution channels to increase product sales
- Collaborated with the practice owner to penetrate new accounts, identify potential customers, and coordinate product demonstrations
- Evaluated current service needs and product satisfaction levels with established customers
Marketing Director
Selkin Laser Center
05.2004 - 08.2010
- Regional Director of Marketing and Corporate Benefit Plans for four locations located in Nashville TN, Plano TX, Johnson City, TN and Greensboro, NC
- Expanded client base by 78% with four locations equal to $11M per year
- Consistently delivered marketing results in excess of goals while ensuring complete client satisfaction
- Developed, implemented and managed marketing plans and sales in all locations
- Created and maintained content for sales literature, marketing collateral, company website, presentations and other materials
- Enhanced public relations through trade shows, health fairs and community events
- Monitored market, industry and competitor activities
- Supported direct sales and alternate channel organizations through marketing materials and programs for specific audiences
- Developed and modified Salesforce CRM program; trained employees to maximize program effectiveness
- Established and developed relationships with key external business partners
- Developed and implemented corporate benefit programs offering Lasik surgery to large corporate entities without expense to those companies or government programs
Senior Marketing Representative
Clear Channel Communications
01.1990 - 05.2004
- Managed corporate marketing and communication
- Managed eight-member team and budget of $2.3M
- Directed brand management, public relations, media interaction, corporate positioning, product launches, advertising collateral and trade show marketing
- Developed and launched integrated, multi-channel radio stations, catalog, web and direct marketing campaigns
- Increased sales from $1.0 M to $3.5M in one year
- Led radio station market launch in Cookeville, TN
- Identified opportunities, researched products, collaborated with the engineering team; created campaigns
- Developed marketing campaigns utilizing eleven stations from twenty-seven counties
- Cultivated strong client relationships; refined personal sales skills
- Anticipated market needs through market research and demographic profiling
- Produced media kit with marketing, analytics and demographics
- Leveraged strengths in cost-effective marketing and vendor negotiations
- Ended all years with averaging under budget
- Organized and managed training for recruitment advertising with Clear Channel Communication clients
- Created and managed over 50 direct and national agency accounts
Education
2 years of college - Business
Austin Peay State University
graduate -
Dickson County High School
01.1981
Skills
- Revenue and Profit maximization
- Proficiency with CRM systems
- Strategic planning
- Organizational Development
- Talent Acquisition
- Training
- Development
- Policy and Procedures
- Talent and Culture Leadership
- Strong Interpersonal Skills
- Marketing Strategy
- Contract and Compensation Negotiations
- Motivational Skills
- Collaborative mindset
- Sales strategy development
- Sales Training
Timeline
Sales/Operations Consultant
Affordable Care, LLC
11.2016 - Current
Office Manager
Affordable Dentures & Implants
01.2014 - 11.2016
Office Manager
Kristine Marshall, DDS
08.2011 - 08.2012
Patient Coordinator
Clinique of Plastic Surgery
09.2010 - 11.2013
Marketing Director
Selkin Laser Center
05.2004 - 08.2010
Senior Marketing Representative
Clear Channel Communications
01.1990 - 05.2004
2 years of college - Business
Austin Peay State University
graduate -
Dickson County High School
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