Melinda Mann
Garland,United States
Summary
Talent acquisition professional dedicated to enhancing organizational success through strategic hiring practices. Proven success in sourcing and selecting candidates who align with company values and goals. Known for fostering collaborative team environments and adapting to dynamic recruitment needs. Proficient in candidate assessment and employer branding.
Overview
11
11
years of professional experience
Work History
Talent Acquisition Specialist
US Army Corps of Engineers
Fort Worth, United States
06.2022 - Current
- Coordinate onboarding of new employees to include any sponsor assignment, sending welcome packets, and ensuring employees get access to all systems needed/required
- Facilitate the New Employee Orientation for new hires
- Coordinate packet/documentation reviews with CPAC and other appropriate authorizing officials for required approvals necessary to onboard employees
- Perform employees exit interviews to reveal patterns that may have been contributing to employee turnover
- Represent the District at various career and job fairs in order to advertise District job opportunities and to attract quality applicants
- Review the results of outreach and recruitment campaigns and events in order to determine best practices or possible changes
- Maintain contact with Pathways Interns, DA Interns and coordinators at colleges and universities to assure that Pathways Program guidance is followed as needed
- Compile lists of most-suitable candidates by assessing their CVs, portfolios, and references
- Arrange for marketing and attendance at job fairs and educated the public regarding the Federal hiring process
- Use Microsoft Word, Excel, PowerPoint, Outlook, and Access to complete work effectively
- Ensure staffing needs were being met with a long-term strategy in mind
- Create and implement end-to-end hiring processes to ensure a positive experience for candidates
- Forms close relationships with hiring managers to ensure clear expectations for candidates and interviewers
- Maintain working knowledge of the Personnel Identity Verifications (PIV) badging system for all employees
- Exercise good judgment as it pertains to confidential information
- Order promotional items needed for career events
- Coordinate with hiring managers to identify staffing needs and candidate selection criteria
- Create job descriptions and interview questions that reflect the requirements for each position
- Maintain records of all materials used for recruitment, including interview notes and related paperwork, to share with management
- Provide administrative assistance to the human resource department and oversaw the day-to-day operations of the office
Recruiter
US Department of Commerce
Irving, United States
11.2016 - 06.2022
- Provided leadership, guidance, and support to staff on survey interviewing protocol and interview-related matters
- Served as a technical problem-solver/troubleshooter involving daily telephone contact with the ACO and required travel
- Provided technical and administrative guidance to recruiting managers in the Area Census Offices (ACO) in order to ensure timely, orderly and efficient conduct of operations
- Coordinated and facilitated the work assignments and territories of staff
- Provided clerical support to office staff as well as the field staff
- Maintained contact with appropriate referral services in order to identify recruitment efforts and resolved recruitment and publicity problems
- Developed procedural instructions, drafts guidance for administrative support functions, Generated products or services that routinely was subjected to time sensitive priorities and deadlines
- Organized and maintained an accurate and efficient filing system and inventory
- Conducted team training sessions, performance review, and evaluations
- Traveled to job fairs/national conferences and other networking events to assist with recruitment of new hires
- Exercised good judgment as it pertained to confidential information
- Posted various positions on social media in order to reach a wider pool of applicants
- Traveled to various regions of the U.S
- To conduct training sessions
- Planned, organized, directed, and managed the administrative functions of the Regional Census Center
- Interviewed applicants who successfully passed employment screening
- Directly supervised 3-4 clerks, assigned and reviewed work for procedural accuracy, answered technical personnel/payroll questions through research using federal personnel guidelines, accounting procedures and manuals, etc
- Trained regional staff, and resolved problems as they arise for a large-scale data collection operation
- Strategically developed plans for recruitment programs, operations, and goals for Denver Regional Office
- Analyzed and monitored progress, performance, and cost of the recruitment program to ensure the recruiting department was within time limits and budget
- Directed and coordinated the workflow and job assignments of the survey clerks
- Notified applicants of results and coordinated entrance on duty date
- Sourced, interviewed and presented diverse and qualified candidates to hiring managers and solicited feedback on candidates to refine recruiting strategy
Customer Service Rep II
Department of Public Safety
Rockwall, United States
08.2015 - 04.2016
- Met and screened applicants administered written and visual tests, prepared application forms, prepared receipts and collected license application fees
- Received and responded to telephone inquiries from the general public
- Met and dealt with the general public in professional and courteous manner
- Observed applicants during road test, independently scored applicant's abilities, and informed applicant in person of pass/fail status
- Checked accuracy of original, renewal, and duplicate license applications
- Administered and graded written and oral driver examinations
- Operated computers and digital imaging workstations for capture of applicants' portrait, thumbprint, and signature
- Exercised good judgment as it pertained to confidential information
- Performed responsibilities with limited supervision
- Traveled as required to work in other Driver License Offices and/or to and from Headquarters for training
- Worked independently to make competent and independent decisions
Field Supervisor
US Department of Commerce
Denver, United States
12.2013 - 08.2015
- Provided leadership, guidance, and support to field staff on survey interviewing protocol and interview-related matters
- Administered and graded tests of applicants seeking employment
- Coordinated and facilitated the work assignments and territories of field staff
- Conducted team training sessions, performance review, and evaluations
- Reviewed and approved payroll and leave submissions
- Exercised good judgment as it pertains to confidential information
- Successfully led a geographically dispersed team of 17 field representatives
- Selected by senior leadership to travel to various regions of the U.S
- To conduct field staff training sessions
- Gathered and obtained data in person and/or by telephone
- Communicated with field representatives to advise of unacceptable behaviors/performance
- Consistently exceeded monthly team goals for completed surveys by 90%
- Interviewed applicants who successfully passed employment screening
- Proficient in, Word, Excel, PowerPoint, Outlook, and Access
- Reviewed data collected for completeness and accuracy
- Met with respondents who were deemed to be reluctant and conducted interviews on the spot using laptop
- Organized and managed routine work activities of the office, with an emphasis of prioritizing tasks and time
Customer Support Representative
Nerium International
Addison, United States
11.2013 - 12.2014
- Provided front-line support to customers with inquiries regarding
- Average response time to customer inquiries was 10 minutes or less
- Served as a mentor to new team members and tenured team member requiring help with productivity levels
- Top performer in handling large volumes of customer calls and exceeding daily goals by at least 10%
- Assisted leadership with conducting bimonthly new-hire training
- Provided quality service and support in a variety of areas including, but not limited to: billing, placing orders, and system troubleshooting
- Handled issues in the best interest of both customer and company via phone support, email, and internet
- Answered phones and recorded messages, referring callers to the appropriate person/department in a timely manner
- Served as a knowledge resource for members of the customer service support team
- Explained customer billing concisely to give clear understanding of individual account
- Provided prompt and professional responses to customer inquiries and focused on researching, documenting and resolving the issue at hand
- Handled requests from customers in a professional manner and ensured issues were resolved promptly and thoroughly
- Provided regular feedback to supervisor regarding the status of projects or issues
- Gathered customer information thoroughly and efficiently
- Educated the customer as needed to help prevent any future issues and documented interactions through contact tracking system
Education
Diploma -
South Oak Cliff High School
Dallas, TXAssociate of Arts -
Eastfield College
Mesquite, TX05-2025
License -
Champions School of Real Estate
Dallas, TX03.2025
Skills
- Proficient in Applicant Tracking Systems
- Data-driven decision making
- Onboarding processes
- Candidate sourcing
- Social media recruiting
- Screening resumes
- Candidate tracking
- Boolean search proficiency
Timeline
Talent Acquisition Specialist
US Army Corps of Engineers
06.2022 - Current
Recruiter
US Department of Commerce
11.2016 - 06.2022
Customer Service Rep II
Department of Public Safety
08.2015 - 04.2016
Field Supervisor
US Department of Commerce
12.2013 - 08.2015
Customer Support Representative
Nerium International
11.2013 - 12.2014
License -
Champions School of Real Estate
Diploma -
South Oak Cliff High School
Associate of Arts -
Eastfield College
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