Melinda Mantle
Jefferson City,MO
Overview
23
23
years of professional experience
Work History
Certified Medication Technician
Lutheran Senior Services
Jefferson City, MO
02.2010 - 12.2012
- Administered medications to patients according to prescribed dosage and schedule, ensuring accurate documentation of medication administration
- Maintained inventory of medications and supplies, restocking as needed to ensure availability for patient care
- Followed established protocols for controlled substance management, including accurate documentation of controlled substances administered or wasted
- Implemented infection control measures during medication administration to prevent cross-contamination or transmission of infections
- Maintained confidentiality of patient information in accordance with HIPAA guidelines at all times
- Monitored patients for any adverse reactions or side effects from medications, promptly reporting any concerns to the healthcare team
CNA - Certified Nursing Assistant
Lutheran Senior Services
Jefferson City, MO
04.2009 - 12.2012
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
- Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
- Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
- Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
- Ensured patient safety by implementing fall prevention strategies such as regular rounding checks on high-risk individuals
- Assisted in post-mortem care including cleaning the body respectfully and preparing it for transfer
- Demonstrated excellent communication skills when interacting with patients' families regarding their loved ones' condition or needs
Coordinator
HomeGoods
Jefferson City, MO
12.2025 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Assisted in training new hires by sharing best practices, providing guidance, and offering support
- Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customers
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Customer Service Representative
HomeGoods
Jefferson City, MO
02.2025 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Assisted in training new hires by sharing best practices, providing guidance, and offering support
- Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customers
Sales Associate (Seasonal)
HomeGoods
Jefferson City, MO
11.2024 - 02.2025
- Assisted customers in locating and selecting merchandise, providing exceptional customer service
- Processed cash, credit card, and mobile payments accurately and efficiently at the point of sale
- Developed strong relationships with repeat customers resulting in increased loyalty
- Maintained a clean and organized sales floor, ensuring products were properly displayed and stocked
In Home Caregiver
self employeed
Jefferson City, MO
08.2016 - 03.2024
- Managed and organized clients' medical appointments, coordinating transportation and accompanying them to ensure they received necessary medical care
- Monitored vital signs and reported any changes or concerns to healthcare professionals
- Prepared nutritious meals based on dietary requirements
- Responded to emergencies calmly and efficiently
- Assisted with end-of-life care, offering comfort and emotional support
House Cleaner
self employeed
Jefferson City, MO
03.2014 - 09.2018
- Performed thorough cleaning of residential properties, Completed deep-cleaning projects on a regular basis
- Communicated effectively with other business members to coordinate schedules and ensure smooth workflow
- Fostered positive relationships with clients through friendly demeanor and reliable service delivery
- Proactively identified maintenance issues or repairs needed within client properties, reporting them promptly
Pharmacy Technician
Hy-Vee
Jefferson City, MO
01.2014 - 11.2015
- Accurately filled and dispensed prescriptions daily
- Collaborated with pharmacists to verify prescription information, resolve any discrepancies
- Managed inventory of medications
- Handled insurance claims for patients' prescriptions using electronic systems
- Collaborated with healthcare providers to obtain prior authorizations for certain medications when required by insurance companies
- Trained new pharmacy technicians on standard operating procedures (SOPs), workflow processes and safety protocols
- Maintained confidentiality of patient information according to HIPAA regulations at all times
- Managed patient profiles by updating allergies, current medications, and contact details accurately in the pharmacy system
- Demonstrated proficiency in using pharmacy software systems
Prior Authorization Specialist
GO Partners
Jefferson City, MO
08.2011 - 01.2013
- Reviewed and executed prior authorization requests for medical procedures and durable medical equipment
- Verified patient eligibility and insurance coverage to ensure compliance with payer guidelines
- Communicated with insurance companies to obtain approval or denial decisions
- Executed a high volume of incoming calls from DME providers, and insurance representatives
- Adhered to HIPAA regulations and maintained strict confidentiality when handling sensitive patient information
- Contributed to team goals by meeting individual productivity targets
- Assisted in training new team members
- Utilized knowledge of medical terminology, CPT codes, ICD-10 codes, during review process
- Demonstrated strong attention to detail in reviewing clinical documentation for accuracy and completeness
Housekeeping
Lutheran Senior Services
Jefferson City, MO
06.2007 - 10.2008
- Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
- Followed established safety procedures when handling cleaning chemicals and equipment
- Assisted in training new housekeeping staff members on proper cleaning techniques
- Utilized industrial washers and dryers to process large volumes of laundry efficiently
Assistant Manager
Movie Gallery
Bonne Terre, MO
02.2004 - 02.2007
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Timeline
Coordinator
HomeGoods
12.2025 - Current
Customer Service Representative
HomeGoods
02.2025 - Current
Sales Associate (Seasonal)
HomeGoods
11.2024 - 02.2025
In Home Caregiver
self employeed
08.2016 - 03.2024
House Cleaner
self employeed
03.2014 - 09.2018
Pharmacy Technician
Hy-Vee
01.2014 - 11.2015
Prior Authorization Specialist
GO Partners
08.2011 - 01.2013
Certified Medication Technician
Lutheran Senior Services
02.2010 - 12.2012
CNA - Certified Nursing Assistant
Lutheran Senior Services
04.2009 - 12.2012
Housekeeping
Lutheran Senior Services
06.2007 - 10.2008
Assistant Manager
Movie Gallery
02.2004 - 02.2007