Melinda Marquez
Beaufort,SC
Summary
Patient-focus medical assistant with over 10 years of demonstrated experience in delivering quality care to patients performing a wide range of tasks ranging for patient care and education to administrative duties. Expertise in preparing patients for medical examination. Looking for a full-time position. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Low Country Urgent Care
07.2023 - Current
- Register patients, collect and verify their personal information, collect copayment, process payments and balances
- Verify insurance coverage and handle billing inquires when necessary
- Assist patients in completing necessary forms and medical history documentation
- Handle and distribute incoming mail, faxes and other correspondence
- Assist with processing of prior authorization for test, procedures and medications as needed
- Assist with referrals and scheduling patients for specialist medical offices and procedures
- Triage patients- chief complaint, including vital signs, medication reconciliation, EKG’s as needed
- Phone Triage as need to organize patient flow
- Weekly Inventory
- Patient check-in, registration, insurance verification
- Dispense medication both orally and injection
- Weekly Inventory and ordering of supplies for clinic
- Assist Practice Manger with new hire interviews and training.
- Prepared and administered medications to alleviate patient symptoms
- Sanitized, restocked, and organized exam rooms and medical equipment
- Collected and documented patient medical information such as blood pressure and weight
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Documented patient information in EMR and prepared paperwork for medical staff
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds
- Managed registrations for back office department with 2 providers and high patient volumes
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs
- Coordinated work of junior staff to keep team performance high and effectively handle needs of 40 + patients per day
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms
- Assisted physicians and nurses with clinical procedures following safe practices
- Audited samples and refrigerated medications to verify freshness and remove any expired packages
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Precepted newly hired medical assistants to train each on office procedures and important tasks
Medical Assistant
Naugatuck Valley Cardiovascular Associates
01.2023 - 06.2023
- Triage patients- chief complaint, including vital signs, medication reconciliation, EKG’s
- Phone triage within scope of practice
- Register, and place cardiac monitor devices based on providers orders
- Obtain and perform capillary testing
- Responsible for clerical tasks in both front office and back office associated with patient care and proper record keeping
- Ensures accuracy in documentation
- Maintain supplies, clean rooms, and equipment, and stock exam rooms
- Dispenses medications and appliances as ordered by treating clinician.
Patient Care Technician/Medical Assistant
Waterbury Hospital
09.2019 - 06.2023
- Phone and verbal communication with and between patients and providers
- Assist during medical examination and treatment under direction of nurse/provider
- Assist with front desk clerical task and phones as needed
- Responsible for taking patient vitals and inputting in EMR system
- Prepping/ stocking exam rooms for patient visits/ procedures
- Process orders and package specimens to send out to labs
- Perform EKG as requested by nurse/provider
- Transport patient for radiology testing/ inpatient admit.
CNA- Certified Nursing Assistant
Candlewood Valley Health & Rehab Center
11.2018 - 09.2019
- Assist residents with Activities of Daily Living (ADL’s)
- Collect, report and record patient data (vitals, input, and output)
- Implement aspects of the resident's care plan to guarantee the safety of the patient and physical improvement
- Assist with maintaining orderliness, cleanliness and supplies for the unit
- Communicate with co-workers, family, and patients to ensure the needs of the patient are met
- Ensure facilities are operational and compliant with health codes
- Train and mentor newly certified Nursing Assistants in patient care and building operations.
Student CNA
Waterbury Gardens
10.2018 - 11.2018
- Assist residents with Activities of Daily Living (ADL’s)
- Experience with mechanical lifts (Hoyer, Sit to Stand)
- Experience with Dementia residents.
Education
Patient Care Technician Training Program Including CNA, Phlebotomy, and EKG Certification -
Academy Of Medical Training Inc
Waterbury, CT01.2018
Associate of Applied Science -
Mandl School
New York, NY01.2015
High School Diploma -
Forsythe Satellite Academy
New York, NY01.2004
Skills
- Inventory Management
- Medical office administration
- Medical Billing
- Patient Flow Management
- Phlebotomy
- Patient-focused care
- HIPAA Compliance
- Data Entry
- Payment Collection
- Patient Scheduling
- Medical terminology knowledge
- Electronic Medical Records
- Insurance Verification
- Medical Office Management
Certification
- American Heart Association Basic Life Support CPR Adult, Child and Infant including AED
- Certified Nursing Assistant (CNA) # CT091304297E
- Certified Phlebotomy Technician (CPT) # T7L4S2W2
- Certified EKG Technician (CET) # E7G8T6G5
- Certified Patient Care Technician/Assistant # B8T5M8N4
Timeline
Lead Medical Assistant
Low Country Urgent Care
07.2023 - Current
Medical Assistant
Naugatuck Valley Cardiovascular Associates
01.2023 - 06.2023
Patient Care Technician/Medical Assistant
Waterbury Hospital
09.2019 - 06.2023
CNA- Certified Nursing Assistant
Candlewood Valley Health & Rehab Center
11.2018 - 09.2019
Student CNA
Waterbury Gardens
10.2018 - 11.2018
Patient Care Technician Training Program Including CNA, Phlebotomy, and EKG Certification -
Academy Of Medical Training Inc
Associate of Applied Science -
Mandl School
High School Diploma -
Forsythe Satellite Academy
- American Heart Association Basic Life Support CPR Adult, Child and Infant including AED
- Certified Nursing Assistant (CNA) # CT091304297E
- Certified Phlebotomy Technician (CPT) # T7L4S2W2
- Certified EKG Technician (CET) # E7G8T6G5
- Certified Patient Care Technician/Assistant # B8T5M8N4
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