Melinda Martinez
Floydada,TX
Summary
Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Focused 911 dispatcher bringing several years of experience in field. Works well in high-pressure moments to serve diverse needs, capture documentation and guide first responders. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
911 Telecommunicator
Floyd County Sheriff's Department
Floydada, TEXAS
12.2019 - Current
- Answered incoming 911 calls and determined the nature of emergency.
- Dispatched appropriate personnel to respond to emergency situations.
- Alerted supervisors immediately if any life threatening situation arose while communicating with a caller or monitoring field unit progress.
- Monitored radio frequency for active incidents or events requiring dispatch assistance.
- Assessed caller's needs and provided support as needed during crisis situations.
- Prioritized multiple simultaneous calls based on severity of incident reported by caller.
- Performed administrative duties such as filing paperwork, scheduling shift coverage, maintaining records.
- Updated CAD system regularly with status reports from field units on location and progress of their assignments.
- Maintained contact with callers until help arrived at scene.
- Participated in training sessions related to new technologies used in Emergency Dispatching.
- Received requests for non-emergency services such as tow trucks, ambulances, locksmiths. and dispatched resources accordingly.
- Communicated with dispatchers from other jurisdictions to coordinate mutual aid responses across county lines or state borders when necessary.
- Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies.
- Documented all relevant details from each call in computer-aided dispatch system.
- Coordinated response efforts between police, fire departments, EMS units, hospitals and other agencies involved in responding to an incident.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Responded to emergency calls routed by automatic distribution system.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Researched vehicle, wanted and missing persons information.
Customer Service Cashier
Texas Donuts
Floydada, TEXAS
01.2018 - 12.2019
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Processed credit card transactions accurately and efficiently.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Maintained accurate records of transactions using the point-of-sale system.
- Resolved customer complaints in a professional manner.
- Complied with all health and safety regulations while performing job duties.
- Operated cash registers to process payments for goods and services.
- Greeted customers and provided friendly customer service.
- Greeted customers and responded to informational requests.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Collected credit card and cash payments to complete transactions for customer orders.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and orders.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Floor Supervisor
Shopko Hometown
Tulia, TEXAS
07.2016 - 01.2018
- Ensured compliance with safety regulations and company policies.
- Collaborated with other departments to meet organizational objectives.
- Maintained a clean, organized, and safe work environment at all times.
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Monitored inventory levels and placed orders for additional stock as required.
- Created reports summarizing store operations performance and identified opportunities for improvement.
- Performed daily opening and closing procedures according to established guidelines.
- Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
- Processed customer payments accurately and efficiently.
- Managed cash register operations including deposits, withdrawals, transfers.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Monitored performance of team members to develop optimization plans.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Worked directly with store manager to verify achievement of sales, retention and quality targets.
- Trained and coached new employees according to new hire procedures and proven sales strategies.
- Monitored store customer service interactions to identify sales opportunities within all transactions.
- Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products.
- Maintained cash drawers and credit equipment to allow efficient and expedited process of customer transactions.
- Opened and closed store by counting cash, opening and closing cash registers and creating staff assignments.
- Identified potential security threats and adhered to company procedures to deter theft, vandalism and any suspicious activity within store and surrounding premises.
- Shared product knowledge with customers while making personal recommendations.
- Maintained cleanliness of store by cleaning windows, sweeping floors and dusting product shelves.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Informed upper management or department heads of items loaded or problems encountered.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Presented and explained work orders to team.
- Reviewed supplies inventory levels and purchased necessary items.
- Monitored workers and reviewed completed work for proper performance.
- Completed or assisted with difficult or skilled tasks.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
Education
Certified Medical Assistant - Medical Assisting
Kaplan Career Institute Lubbock, Texas
Lubbock, TX09-2016
Skills
- Stress Tolerance
- Geographical knowledge
- Prioritizing Situations
- Cross-Departmental Teamwork
- Call Records Maintenance
- Law Enforcement Collaboration
- Verbatim Transcription
- Radio Frequencies Monitoring
- Critical Thinking
- Information Relay
- Rapid Needs Assessment
- Documentation And Reporting
- Data Entry
- NCIC Database
- 911 System Information Databases
- Decision-Making
- Good Judgment
- Active Listening
- Emergency Response Procedures
- Providing Clear Directions
- Call Routing
- Information Security
- Excellent Communication
- Team Collaboration
- Self Motivation
- Computer-based dispatch systems
- Written Communication
- Agency Referrals
- Reliability
- Problem-solving aptitude
- Team Leadership
- Emergency Medical Dispatch
- Computer Skills
- Adaptability and Flexibility
- [Language] Fluency
- Organizational Skills
- Effective Communication
- Relationship Building
- Information documentation
- Problem-solving abilities
- Attention to Detail
- Emergency Police Dispatcher Certification
- Teamwork and Collaboration
- Time Management
- Interpersonal Skills
- Telephone Etiquette
- Unit Dispatch
- Critical thinker
- Adaptability
- Problem-Solving
- Professional Demeanor
- Team building
- Dependable and Responsible
Languages
Spanish
Professional
Timeline
911 Telecommunicator
Floyd County Sheriff's Department
12.2019 - Current
Customer Service Cashier
Texas Donuts
01.2018 - 12.2019
Floor Supervisor
Shopko Hometown
07.2016 - 01.2018
Certified Medical Assistant - Medical Assisting
Kaplan Career Institute Lubbock, Texas
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