Melinda Martorell
Southington,CT
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Connecticut Children’s
01.2024 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Medical Assistant
Starling Physicians
11.2021 - 05.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
Patient Service Representative
Starling Physicians
08.2020 - 11.2021
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Used EPIC & Centricity to schedule appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
- Investigated insurance claims denials and appeals.
Front Desk Receptionist
Hartford Podiatry Group
06.2017 - 04.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Trained new team members on company procedures, customer service and issue resolution.
- Handled assignments independently with good judgement and critical thinking skills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
No Degree - Central Sterile Processing Technician
Naugatuck Valley Community College
Waterbury, CT09.2018
GED -
Bristol Adult Education
Bristol, CT07.2009
Skills
- Assisting with Physical Exams
- Clinical Applications
- Patient Admission
- Customer Service
- Equipment Inventory
- Pulmonary Function Tests (PFTs)
- Medical Filing
- Restocking Lab Supplies
- Medical Charts and Records
- Sterile Procedures and Techniques
- Completing Insurance Forms
- Insurance Authorizations
Timeline
Medical Receptionist
Connecticut Children’s
01.2024 - Current
Medical Assistant
Starling Physicians
11.2021 - 05.2023
Patient Service Representative
Starling Physicians
08.2020 - 11.2021
Front Desk Receptionist
Hartford Podiatry Group
06.2017 - 04.2020
No Degree - Central Sterile Processing Technician
Naugatuck Valley Community College
GED -
Bristol Adult Education