Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melinda Massey

Racine,WI

Summary

Results-driven professional with proven success in relationship management and budget oversight. Skilled in optimizing service delivery and exceeding sales targets through strategic planning and efficient scheduling. Demonstrated leadership capabilities with several years of high-performance in management roles.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Coordinator

Grizzly Group
09.2024 - Current
  • Managed budget implementations, employee reviews, and training schedules while negotiating contracts.
  • Assisted financial management by preparing budgets and tracking expenses for fiscal accuracy.
  • Conducted research and compiled data to support decision-making with comprehensive reports.
  • Increased document preparation efficiency through advanced Microsoft Office Suite skills.
  • Expedited workflows by promptly addressing internal and external inquiries via phone and email.
  • Maintained accurate records through organized physical filing systems and digital storage.
  • Served as primary contact for internal and external parties, ensuring professionalism in interactions.

Director of Sales

Southern Hospitality LLC
01.2024 - 05.2024
  • Resolved customer concerns promptly, boosting satisfaction levels through tailored solutions.
  • Achieved regional sales targets via effective territory management and relationship building with key clients.
  • Increased sales revenue by developing strategic plans and establishing performance goals for sales team.
  • Successfully launched new products into market by coordinating marketing initiatives and comprehensive sales campaigns.
  • Negotiated complex contracts with key accounts, securing long-term agreements that significantly enhanced annual revenue.

Front Office Manager

HRI Lodging
07.2023 - 12.2023
  • Monitored financial transactions to ensure accurate billing and minimize discrepancies.
  • Created weekly staff schedules for optimal coverage during peak hours.
  • Reconciled end-of-day reports to confirm accurate billing and payment processing.
  • Resolved guest complaints professionally, fostering positive customer relationships.
  • Enhanced guest satisfaction by managing front office operations effectively.
  • Collaborated with front desk staff to ensure accuracy in all operational areas.

Director of Sales and Marketing

Certified Hospitality
08.2021 - 07.2023
  • Achieved sales goals by cultivating new customer relationships and securing repeat business.
  • Collaborated with General Manager on strategic marketing initiatives that increased brand visibility and sales.
  • Addressed guest concerns in a timely manner, resulting in improved satisfaction ratings.
  • Implemented new operational procedures to streamline tasks and enhance efficiency across the board.
  • Provided mentorship to staff, creating a supportive work culture that boosted performance and retention rates.
  • Coordinated facility maintenance efforts, ensuring timely repairs and upgrades for uninterrupted operations.
  • Optimized team schedules according to individual strengths, improving overall productivity.
  • Regularly facilitated meetings to encourage open communication about challenges and opportunities.

Retail Store Manager

Cato Corporation
07.2018 - 07.2021
  • Supervised daily retail operations, focusing on staff scheduling and inventory management.
  • Drafted comprehensive performance reports for upper management review.
  • Conducted regular inventory counts to ensure accuracy of records.
  • Executed cash register transactions with precision while delivering exceptional customer service.
  • Organized merchandise displays based on seasonal promotions and special events.

Education

High School Diploma -

Hancock North Central
Pass Christian, MS
5 1988

Skills

  • Task management and scheduling
  • Relationship management
  • Team development
  • Budget oversight
  • Results-oriented approach
  • Service delivery enhancement

Certification

Hilton Certification - All management/leadership courses

SalesForce Management Certification

CPR Certification

Timeline

Administrative Coordinator

Grizzly Group
09.2024 - Current

Director of Sales

Southern Hospitality LLC
01.2024 - 05.2024

Front Office Manager

HRI Lodging
07.2023 - 12.2023

Director of Sales and Marketing

Certified Hospitality
08.2021 - 07.2023

Retail Store Manager

Cato Corporation
07.2018 - 07.2021

High School Diploma -

Hancock North Central

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