Melinda Matzenbacher
Sparta,IL
Summary
Highly organized with background in centralized scheduling. Experience includes schedule management, resource allocation, and facilitation of communication between departments. Strengths include problem-solving abilities, strong interpersonal skills for liaising between teams, and adaptability to changes. Previous roles have resulted in streamlined operations and improved intra-organizational coordination.
Overview
11
11
years of professional experience
Work History
Centralized Scheduler
Sparta Community Hospital
Sparta, IL
09.2013 - Current
- Managed complex phone calls from patients seeking same day or next day appointments.
- Maintained current knowledge of applicable laws, regulations and standards related to medical scheduling processes.
- Utilized computer software programs to enter data into the centralized scheduling system.
- Served as a liaison between various departments within the organization to coordinate efficient use of resources for patient care.
- Monitored patient wait lists and adjusted schedules accordingly when needed.
- Responded promptly and professionally to requests from patients regarding their appointment times or rescheduling needs.
- Performed data entry tasks such as entering new patient information into the centralized system.
- Provided assistance with insurance verification process prior to booking an appointment.
- Informed patients regarding needed medical tests and procedures.
- Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.
- Updated patient records with appointment and billing information promptly.
- Answered phone calls and took messages for staff members.
- Handled incoming calls and inquiries from patients, providing timely and accurate information.
- Scheduled patient appointments efficiently, ensuring optimal utilization of medical staff time.
- Followed up with patients and confirmed appointments.
- Instructed patients regarding how to prepare for appointments.
- Supported telehealth service scheduling, expanding access to medical consultations.
- Updated patient information in databases and adhered to confidentiality requirements.
- Greeted patients and guests upon entering lobby areas.
- Coordinated with insurance companies to verify coverage and obtain necessary pre-authorizations.
- Communicated effectively with patients regarding appointment details, preparation instructions, and follow-up care.
- Reviewed insurance information with patients and processed copays.
- Managed waiting lists for appointments, ensuring urgent cases were prioritized.
- Provided administrative support to medical staff, including document preparation and patient communication.
- Tracked and reported on appointment no-shows and cancellations, analyzing trends for management.
- Assisted patients with canceling and rescheduling appointments.
- Adjusted appointments according to priority and tracked appointment durations.
- Coordinated scheduling for multiple physicians across various specialties, balancing patient needs and doctor availability.
- Managed appointment cancellations and rescheduling, minimizing gaps in physicians' schedules.
- Routed calls and correspondence to appropriate medical staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Routed laboratory or diagnostic results to appropriate staff.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Answered telephones and directed calls to appropriate medical or administrative staff.
Education
Certificate - Medical Coding & Billing And Massage Therapy
Sanford Brown
Collinsville, IL08-2008
Skills
- Follow-up skills
- Scheduling expertise
- Appointment Coordination
- Maintaining confidentiality
- Deadline-oriented
- Patient Relations
- Strong Organization
- Database Maintenance
- HIPAA Compliance
- Patient Scheduling
- Insurance Verification
- Data Entry
- Medical Terminology
- Medical Coding
- Documentation Review
- Cash Handling
- Patient Health Information Access
- CPT Coding
- Multitasking
- Interpersonal Communication
- Outpatient Procedures
- Customer Service
- Adaptability and Flexibility
- Co-payment collection
- Appointment Setting
- Adaptable and Flexible
- Active Listening
- Patient Eligibility Requirements
- Interpersonal Skills
- Written Communication
- Reliability
Affiliations
My husband and I just built a new house and I was able to continue working full time while meeting with contractors. I love to quilt and it is very important to keep everything organized so not only do you know where everything is, but to also keep grandchildren out of things they are not supposed to have. i consider my self great at organization and great at my ability to perform multiple tasks.
Timeline
Centralized Scheduler
Sparta Community Hospital
09.2013 - Current
Certificate - Medical Coding & Billing And Massage Therapy
Sanford Brown
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