Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Melinda McBrayer

Bellevue,WA

Summary

Sales and customer satisfaction expert with 99% client retention achieved through strategic partnerships. Strong communication and problem-solving skills enhance customer experiences. Business Development Associate recognized for securing client loyalty through effective negotiation strategies. Results-driven focus on customer delight and measurable outcomes.

Overview

8
8
years of professional experience

Work History

Business Development Associate

MovingHub
San Francisco, California
02.2021 - 03.2023
  • Formed strategic alliances with top-tier moving service providers to diversify product offerings.
  • Managed diverse client relationships, attaining 99% satisfaction and retention rates.
  • Crafted marketing materials, including brochures, posters, and flyers, to support everyday activities and highlight special events.
  • Collaborated with marketing to create innovative promotional materials and brochures.
  • Enhanced customer satisfaction scores by 25% through effective problem resolution.
  • Identified and secured potential clients, negotiating advantageous contracts.
  • Analyzed competitor activities to sustain a competitive market position.
  • Negotiated vendor and partner contracts for optimal product quality.

Relocation Manager

Berkshire Hathaway HomeServices
Atlanta, Georgia
01.2015 - 01.2021
  • Streamlined relocation processes for clients, resolving issues swiftly at each stage.
  • Streamlined logistics processes with service providers, guaranteeing uninterrupted client transitions.
  • Guided clients in identifying local resources and housing options in new locations.
  • Trained 55 team members on best practices for customer service in relocation services.
  • Oversaw visa and work permit guidance for international assignees, ensuring smooth relocations.
  • Created detailed relocation policies and procedures, enhancing client efficiency.

Education

BBA - Business Administration And Management

University of Phoenix
Tempe, AZ
05-2010

Skills

  • Effective communication
  • Conflict resolution
  • Multi-task management
  • Client empathy
  • Customer engagement
  • Customer service

Affiliations

  • Cooking - Passionate about cooking for large groups and catering special events.
  • Events - Crafting flyers, signs, posters for special events.

Timeline

Business Development Associate

MovingHub
02.2021 - 03.2023

Relocation Manager

Berkshire Hathaway HomeServices
01.2015 - 01.2021

BBA - Business Administration And Management

University of Phoenix

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