Melinda Mckay

Certified Medical Assistant

UNM Hospital

08.2009 - Current

Administered patient care procedures, ensuring compliance with healthcare protocols and standards.
Coordinated patient scheduling and managed medical records for accuracy and efficiency.
Assisted in laboratory tests and diagnostic procedures, maintaining strict quality control measures.
Educated patients on treatment plans, medications, and preventive healthcare practices.
Mentored new staff members on clinical procedures and best practices for patient care.
Streamlined office operations, reducing wait times through process improvements and effective communication.
Conducted regular inventory checks of medical supplies to ensure availability for clinical needs.
Implemented electronic health record systems, enhancing data accessibility and patient information management.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Collected and documented patient medical information such as blood pressure and weight.
Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Directed patients to examining rooms and coordinated transportation assistance as necessary.
Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
Educated patients on preventative care measures, effectively reducing the risk of future health complications.
Implemented improvements in workflow processes that led to increased productivity amongst staff members.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Oriented and trained new staff on proper procedures and policies.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Collected pertinent data and calculations to aid physician in interpreting results.
Implemented care and efficiency improvements to support and enhance office operations.
Followed appropriate procedures to minimize patient's exposure to radiation.