Melinda Medford
Greensboro,NC
Summary
Proven leader in crisis management and coordination, significantly enhanced response times and operational efficiency at City of Greensboro. Expert in computer-aided dispatching and active listening, mentorship improved team integration and performance. Demonstrated exceptional ability in prioritizing situations and information relay, ensuring swift, accurate emergency responses.
Overview
24
24
years of professional experience
Work History
911 Emergency Dispatcher
City of Greensboro
02.2009 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintain high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
- Answered calls from automatic routing system and took basic information from callers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Followed established protocols for professional handling of emergency situations.
- Provided on-the-job training and coaching to develop new dispatchers.
- Assisted callers in emergency situations with appropriate information and support.
Security Officer Supervisor
Guilford Security Agency
10.2000 - 01.2009
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decision making.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises in company vehicle and by foot.
- Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
- Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
- Actively participated in regular meetings with upper management to discuss ongoing security issues, trends, and potential risks facing the company.
- Assisted in the hiring process for new security officers by conducting interviews and providing recommendations to management.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Completed full building and grounds patrols to spot and investigate concerns.
- Interacted assertively but non-confrontationally with personnel and general public.
- Trained security workers on site-specified procedures.
- Performed security investigations and reported findings to client management.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
- Supervised approximately 30 employees
Education
High School Diploma -
Guilford Technical Community College
Jamestown, NC08.1990
Skills
- Patience and Tolerance
- Memory retention
- Prioritization
- Typing Speed
- Information Gathering
- Active Listening
- Computer-aided dispatching
- Prioritizing Situations
- Dependable and Responsible
- Teamwork and Collaboration
- Telephone Etiquette
- Information Relay
Timeline
911 Emergency Dispatcher
City of Greensboro
02.2009 - Current
Security Officer Supervisor
Guilford Security Agency
10.2000 - 01.2009
High School Diploma -
Guilford Technical Community College
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