Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mindy Kelber

Mindy Kelber

Grove City,OH

Summary

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Patient-focused Health coaching equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient.

Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams and making strategic improvements. Decisive leader and creative problem solver with 29 years of healthcare experience.

Energetic Health Coach dedicated to help people live healthier lives.

Lead Care Coordinator overseeing

Audits. Making sure her team hit monthly goals and help them with patient education etc.

Overview

25
25
years of professional experience

Work History

Lead Patient Care Coordinator

Prescribe Fit
Columbus, OH
08.2021 - Current
  • Assisted in developing and implementing patient care plans.
  • Provided direction to staff members on patient care issues.
  • Monitored, evaluated, and reported patient progress to physicians.
  • Performed routine assessments of patients' physical condition.
  • Conducted weekly meetings with staff to discuss patient cases.
  • Maintained accurate medical records for all patients under care.
  • Developed strategies for improving quality of service delivery to patients.
  • Participated in regular performance improvement activities and initiatives.
  • Identified areas of opportunity for improved patient outcomes.
  • Resolved conflicts between staff members regarding patient care decisions.
  • Scheduled appointments for patients according to their needs.

Certified Medical Assistant

MT Carmel Diley Ridge
06.2014 - Current
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
  • Provided support to patients by helping them fill out forms and answering their questions about health care services.
  • Prepared specimens for laboratory testing and performed routine laboratory tests.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
  • Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
  • Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
  • Collected urine samples from patients for drug screens or pregnancy tests when necessary.
  • Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
  • Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
  • Answered patient calls promptly and directed inquiries to the appropriate department when needed.
  • Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
  • Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
  • Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
  • Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
  • Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Completed basic physical assessments of clinic patients to provide optimal care.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Incorporated outside records into charts and EHR.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.

Benefit Advocate

United Health Care
03.2021 - 06.2021
  • Researched, evaluated and recommended benefit plans for clients.
  • Provided comprehensive benefit advice to employers and employees in accordance with applicable laws and regulations.
  • Conducted employee meetings to educate on the benefits of various health care plans.
  • Analyzed client needs and designed tailored benefits packages that meet their requirements.
  • Coordinated open enrollment processes for new hires, existing staff members and retirees.
  • Maintained records of employee benefit data such as enrollments, changes, terminations and plan costs.
  • Monitored expirations of contracts ensuring renewals are completed within established timelines.

Administrative Assistant

Ohio Health Orthopedic Surgeons
Columbus, OH
03.2013 - 06.2014
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Created travel arrangements for senior managers according to their requirements.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Scheduled appointments, meetings and events for management staff.

Registered Medical Assistant

American Health Network
Whitehall, OH
12.2011 - 10.2012
  • Performed patient assessments, including vital signs and medical history documentation.
  • Assisted physicians in exams, treatments, and procedures.
  • Prepared laboratory specimens for analysis and organized lab results.
  • Provided instruction to patients on medication usage and treatment plans.
  • Maintained clinical records according to HIPAA regulations.
  • Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
  • Administered injections under direct supervision of a physician or nurse practitioner.
  • Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
  • Educated patients about health maintenance activities such as diet modification, exercise programs, smoking cessation advice.
  • Conducted physical examinations of patients utilizing standard diagnostic instruments.
  • Processed prescription refills in accordance with established protocols.
  • Managed daily data entry into electronic health record systems.
  • Collected specimens for laboratory testing according to accepted standards.
  • Ensured all medical equipment was functioning properly prior to use.
  • Performed quality control measures for accuracy of test results.
  • Coordinated with pharmacists to ensure timely delivery of medications.

Registered Medical Assistant

Bradenton Cardiology Center
Bradenton, FL
01.2009 - 01.2010
  • Performed patient assessments, including vital signs and medical history documentation.
  • Assisted physicians in exams, treatments, and procedures.
  • Provided instruction to patients on medication usage and treatment plans.
  • Verified insurance coverage and processed payments from patients.
  • Maintained clinical records according to HIPAA regulations.
  • Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
  • Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
  • Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
  • Educated patients about health maintenance activities such as diet modification, exercise programs, smoking cessation advice.
  • Conducted physical examinations of patients utilizing standard diagnostic instruments.
  • Coordinated with pharmacists to ensure timely delivery of medications.
  • Provided assistance in emergency situations as needed.
  • Monitored patient progress during hospital stays or extended care facilities visits.
  • Educated patients about medications, procedures and physician's instructions.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.

Registered Medical Assistant

Johnstown Family Practice
Johnstown, OH
01.2007 - 01.2008
  • Performed patient assessments, including vital signs and medical history documentation.
  • Assisted physicians in exams, treatments, and procedures.
  • Prepared laboratory specimens for analysis and organized lab results.
  • Provided instruction to patients on medication usage and treatment plans.
  • Verified insurance coverage and processed payments from patients.
  • Maintained clinical records according to HIPAA regulations.
  • Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
  • Administered injections under direct supervision of a physician or nurse practitioner.
  • Educated patients about health maintenance activities such as diet modification, exercise programs, smoking cessation advice.
  • Conducted physical examinations of patients utilizing standard diagnostic instruments.
  • Collected specimens for laboratory testing according to accepted standards.
  • Performed quality control measures for accuracy of test results.
  • Coordinated with pharmacists to ensure timely delivery of medications.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

Registered Medical Assistant

Bradenton Cardiology Center
Bradenton, FL
01.1999 - 01.2006
  • Performed patient assessments, including vital signs and medical history documentation.
  • Assisted physicians in exams, treatments, and procedures.
  • Verified insurance coverage and processed payments from patients.
  • Maintained clinical records according to HIPAA regulations.
  • Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
  • Greeted patients upon arrival at the office and managed scheduling of appointments.
  • Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
  • Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
  • Coordinated with pharmacists to ensure timely delivery of medications.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Scheduled appointments for patients via phone and in person.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.

Education

Registered Medical Assistant (RMA) -

04.2024

Certified in First Aid & CPR -

04.2024

GED -

Eastland Fairfield Career And Technical Schools
Groveport, OH
02-1991

Skills

  • EMR
  • Coumadin Clinic
  • HPI
  • Taking Patient Vitals
  • Checking Patients In/Out
  • Blood Draws
  • Injections
  • EKG
  • Stress Testing
  • Maintaining Dr’s Calendar
  • Patient Scheduling
  • Patient Education
  • HIPAA & JCAHO Knowledge
  • Scheduling Patients Surgery
  • Insurance Auths
  • Organization Skills
  • Communication
  • Medical Records
  • Problem solving
  • Medical Terminology
  • Insurance
  • Computer Literacy
  • Customer Service
  • Meeting Preparation
  • Relationship Building
  • Patient Records Management
  • Goal Setting
  • Public Speaking
  • Nutrition
  • Health Education
  • Nutritional health
  • Individual and group coaching
  • Coaching
  • Gathering information
  • Motivational Interviewing
  • Educational Materials Development

Timeline

Lead Patient Care Coordinator

Prescribe Fit
08.2021 - Current

Benefit Advocate

United Health Care
03.2021 - 06.2021

Certified Medical Assistant

MT Carmel Diley Ridge
06.2014 - Current

Administrative Assistant

Ohio Health Orthopedic Surgeons
03.2013 - 06.2014

Registered Medical Assistant

American Health Network
12.2011 - 10.2012

Registered Medical Assistant

Bradenton Cardiology Center
01.2009 - 01.2010

Registered Medical Assistant

Johnstown Family Practice
01.2007 - 01.2008

Registered Medical Assistant

Bradenton Cardiology Center
01.1999 - 01.2006

Registered Medical Assistant (RMA) -

Certified in First Aid & CPR -

GED -

Eastland Fairfield Career And Technical Schools

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Mindy Kelber