Summary
Overview
Work History
Education
Skills
Timeline
Generic

MELINDA MICKLER

Jacksonville,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

FIELD SUPPORT SPECIALIST II

MAXIM HEALTHCARE SERVICES
- Current
  • Demonstrates a professional, proactive attitude, establishes and maintains effective channels of communication within the office as well as with clients, caregivers, field staff and team members
  • Greets and provides excellent customer service to all visitors
  • Manages the front desk console and provides clients and customers with a positive first impression
  • Under the guidance of the Field Support Manager, maintains proficiency in all support functions and activities to ensure office operations are met
  • Meets and maintains HIPAA regulations in regards to Protected Health Information
  • Assists candidates through the application, hiring and onboarding process
  • Prepares caregiver and field staff personnel files to meet current standards
  • Maintains medical records in accordance with policies and procedures
  • Coordinates the sending, receiving and tracking of physician orders in accordance with state regulations
  • Tracks and monitors all pre-assignment requirements to ensure compliance prior to activating newly hired caregivers
  • Responsible for data entry, validation of data and data integrity for all credentialing requirements for caregivers and field staff
  • Coordinates activities to obtain updated credentials from caregivers and field staff prior to expiration
  • Coordinates and accurately processes all payroll and billing information into the applicable system to be exported to headquarters for billing of client services
  • Communicates all issues or concerns relating to payroll or billing errors
  • Responsible for thinning medical records and sending to storage
  • Assists with various office administrative functions, including, but not limited to; ordering office supplies, answering telephone inquiries, photocopying, and monitoring incoming/outgoing facsimiles
  • Performs other duties as assigned.

GUEST ADVOCATE

TARGET
- 08.2021
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Partnered with program management and store leads to make recommendations, process improvements and corrective action plans
  • Promoted branding initiatives while maintaining product displays to adhere to corporate standards.

CUSTOMER SERVICE ASSOCIATE

WALGREENS
08.2019 - 11.2019
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Partnered with program management and store leads to make recommendations, process improvements and corrective action plans
  • Promoted branding initiatives while maintaining product displays to adhere to corporate standards.

CUSTOMER SERVICE ASSOCIATE

WALGREENS
02.2014 - 08.2015
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Partnered with program management and store leads to make recommendations, process improvements and corrective action plans
  • Promoted branding initiatives while maintaining product displays to adhere to corporate standards.

Receptionist

Keith Pierson Toyota
07.2013 - 12.2013
  • Directed clients to appropriate personnel to address concerns, resolved complaints or answered account-related questions
  • Provided clerical support to all team members to improve office efficiency and enhance productivity
  • Took accurate messages for staff and management to facilitate open and speedy communication
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management
  • Kept reception area clean and organized to offer positive first impression to every visitor
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.

Education

HIGH SCHOOL DIPLOMA -

DIXION HIGH SCHOOL
01.2011

Skills

  • Field Operations
  • Team Collaboration
  • Time Management
  • Customer Service
  • Problem Solving
  • Collaborative Team Player
  • Active Listening
  • Complaint Resolution
  • Paperwork Processing

Timeline

CUSTOMER SERVICE ASSOCIATE

WALGREENS
08.2019 - 11.2019

CUSTOMER SERVICE ASSOCIATE

WALGREENS
02.2014 - 08.2015

Receptionist

Keith Pierson Toyota
07.2013 - 12.2013

FIELD SUPPORT SPECIALIST II

MAXIM HEALTHCARE SERVICES
- Current

GUEST ADVOCATE

TARGET
- 08.2021

HIGH SCHOOL DIPLOMA -

DIXION HIGH SCHOOL

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MELINDA MICKLER