Melinda Miller
Program Coordinator
Anna,IL
Summary
Seasoned Program Coordinator with broad-ranging expertise in operations management, meeting relevant standards of operation, and developing and implementing individualized program plans. Highly proficient in communication skills, time management, multitasking, and collaborating with colleagues to meet goals. Committed to driving teams toward success and sustaining organizational missions. Recent experience in Business Management.
Overview
18
18
years of professional experience
Work History
Managerial Assistant
Sugar Shack, INC
Vancleave, MS
07.2022 - 03.2024
- Developed and implemented filing systems to ensure efficient record keeping.
- Provided administrative support to department managers including correspondence control, document preparation, data entry and report generation.
- Greeted visitors warmly upon arrival and provided assistance as needed.
- Performed research tasks to assist in decision making process.
- Resolved customer complaints promptly and efficiently while maintaining positive relationships.
- Processed incoming invoices according to established procedures while monitoring budget spending.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Responded to customer issues to provide immediate resolution and improve retention.
Program Coordinator
State of Illinois-Department of Human Services
Anna, IL
02.2006 - 08.2021
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Developed and implemented program plans according to established goals and objectives.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Coordinated meetings with team members to ensure effective implementation of program initiatives.
- Maintained up-to-date information in medical record related to program plans/progress.
- Prepared reports on progress towards program goals for management review.
- Facilitated development of new programs or modifications to existing programs.
- Evaluated performance data against established objectives to measure success of programs.
Education
Bachelor of Arts - Psychology
Southern Illinois University Carbondale
Carbondale, IL12-2001
Skills
- Eligibility Determination
- Project Coordination
- Report Generation
- Process Improvements
- Scheduling proficiency
- Persuasive communication style
- Data management
- Paperwork Processing
- Work Delegation
- Product and service knowledge
- Policy Enforcement
- Customer Relations
- Money Handling
- Retail Operations Management
Timeline
Managerial Assistant
Sugar Shack, INC
07.2022 - 03.2024
Program Coordinator
State of Illinois-Department of Human Services
02.2006 - 08.2021
Bachelor of Arts - Psychology
Southern Illinois University Carbondale