Melinda Minnick
Martinsburg,WV
Summary
Proven to enhance customer satisfaction and streamline operations, I leveraged attention to detail and administrative support skills at Veterans Canteen Service and Sheetz. Excelling in cash management and fostering positive customer relationships, I consistently improved service efficiency and team productivity, embodying flexibility and a results-driven approach.
Overview
28
28
years of professional experience
Work History
Vending Clerk & Retail Services
Veterans Canteen Service
2018.04 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Food Service Worker
Sheetz
1996.06 - 2018.02
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Ensured consistency in presentation of dishes by closely following plating guidelines.
- Contributed to cost control measures by monitoring portion sizes and reducing waste.
Education
No Degree - Medical Administrative Assistant
Valley College - Martinsburg
Martinsburg, WV10.2024
Certificate - Medical Coding And Billing
Blue Ridge Community And Technical College
Martinsburg, WV04.2022
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Administrative Support
- Database entry
- Administrative tasks
- Point of sale operation
- Customer Communication
- Attention to Detail
- Flexible and Adaptable
- Professional and mature
Timeline
Vending Clerk & Retail Services
Veterans Canteen Service
2018.04 - Current
Food Service Worker
Sheetz
1996.06 - 2018.02
No Degree - Medical Administrative Assistant
Valley College - Martinsburg
Certificate - Medical Coding And Billing
Blue Ridge Community And Technical College
Similar Profiles
Caroliine LopezCaroliine Lopez
Food Service Worker at Veterans Canteen ServiceFood Service Worker at Veterans Canteen Service
Irene Sumer-HowardIrene Sumer-Howard
Cashier at Veterans Canteen ServiceCashier at Veterans Canteen Service
Bridgette DiggsBridgette Diggs
HR Specialist at Veterans Canteen ServiceHR Specialist at Veterans Canteen Service