Melinda Mobley
Fresno,CA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
30
30
years of professional experience
Work History
Student Financial Aid Advisor/ Registrar
California Institute of Medical Assistant
01.2023 - Current
- Coordinate and supervise financial aid functions
- Review current policies and procedures to ensure compliance with applicable laws, regulations, and organizational policies related to financial aid and related programs
- Recommend policy revisions to the school director
- Coordinate and manage all financial aid programs, ensuring compliance with all applicable laws and organizational policies and procedures; administer the Title IV student financial aid programs, such as PELL grants, Perkins Loans, Stafford Loans, Plus Loans, and other loans, scholarships, and programs that may be established or available
- Work with other departments to maximize financial aid's role in student recruitment and retention; oversee, review, and accept student payments against their student account, and set student payment plans following school policies and procedures
- Enter student information into the student database such as student financial data, program enrollment, and schedules
- Develop, modify, implement, and maintain the financial aid application process, such as application intake, review, processing, and tracking for appropriate documentation of all financial aid awards
- Ensure appropriate application processing procedures are being followed for purposes of internal control and auditing
- Coordinate audit of records; maintain fund control records following funding level limitations
- Complete federal, state, and organizational reports including applications for federal funding and reports expenditures of funds allocated
- Coordinate internal reconciliation efforts and report to reviewing entities, such as auditors, program reviewers, and accreditation teams
- Direct and coordinate school registration activities on a part-time basis
- Consult with the school director and other school officials to devise registration schedules and procedures, such as times and locations for class meetings, and resolve scheduling conflicts
- Supervise registrar department personnel following school policies and applicable laws
- Receive and review personnel grievances following school policies
- Develop, implement, and review department policies and procedures to ensure compliance with applicable laws, regulations, and organizational policies related to school registrar activities
- Log and maintain enrolled students' academic records, including grades, attendance, transfers, and immunization records
- Maintain records of all school classes and curriculum prerequisites
- Coordinate dissemination of information on courses offered and procedures students must follow to obtain grade transcripts
- Respond to transcript requests, issue official transcripts, prepare academic honor lists, and determine graduation eligibility
- Exchange student information with other colleges or universities
Senior Student Financial Aid Advisor
UEI College
12.2021 - 01.2023
- Complete duties of a Student Finance Advisor
- Attend daily accountability meetings with admissions department and campus president
- Submit student financial aid files for review
- Complete re-entries
- Attend daily packaging call
- Run Friday trainings
Student Finance Advisor
UEI College
04.2019 - 12.2021
- Interview prospective students to determine financial aid eligibility
- Review students files for accuracy for submission
- Review and authorize student awards
- Help students complete the FAFSA
- Work on clearing any C-codes
- Complete entrance and exit counseling with students
- Familiar with COD and FAA for CPS
- Review ISIR's and make sure timely packaging
- Package re-entry students
CALL CENTER SUPERVISOR
NICHOLS RESEARCH
03.2018 - 04.2019
- Manage employees in a call center setting
- Job duties includes training, coaching, writing and presenting performance evaluations, discussing production and quality concerns
- Provide Employee Encouragement
- Manage sample for multiple projects for qualitative and quantitative research
- Attend client monitoring's and provide feedback
- Monitor studies to ensure quality
- Provide input as to the best employees for new studies to ensure quality work
- Provide new employee training
- Work directly with Directors of Marketing on studies regarding any script issues, time concerns or anything that is affecting the project objectives
- Familiar with Voxco and Quancept CATI programs
SENIOR TEAM LEAD
IPSOS/SYNOVATE
10.2005 - 03.2018
- Manage employees over a virtual call center setting
- Job duties include training, coaching, writing and presenting performance evaluations, discussing production and quality concerns
- Provide Employee Encouragement
- Manage client sample for multiple projects
- Attend client moitorings and provide feedback
- Monitor studies to ensure quality
- Provide input as to the best employees for new studies to ensure we provide quality work
- Provide new employee training
- Train new Team Leaders and Quality Assurance Monitor's
- Monitor vendors working on our studies and communicate feedback to ensure consistent quality across all facilities
- Send feedback to Project Managers on studies regarding any script issues, time concerns, or anything that is affecting the project objectives
- Find quality recordings to provide to clients
- Cover for managers when out of office
- Which included staffing the field center to ensure all project demands were met daily
- Prepared the company emergency evacuation plan
- Managed a pharmaceutical clinical study for 3 years, which included training staff, troubleshooting IVR issues, and keeping detailed and up-to-date adverse event records
- Managed several new studies, I worked closely with clients during planning, implementation, executing, and monitoring phases
- Communicated daily with multiple centers to ensure quality consistency on projects
- Interviewed and hired new employees
- Provided awards to successful employees
- Planned employee appreciation events
Phone Operator
DialAmerica
07.2000 - 10.2005
- Called customers to renew or purchase magazine subscriptions to help support MADD
OFFICE MANAGER
NORMAN THAXTER DDS
06.1995 - 01.2000
- Managed a dental office, which included hiring employees, ordering supplies, insurance billing, paying bills, and scheduling appointments
- Posted payments on patient ledgers, completed bank deposits, and kept records of all accounts receivables
- I filled in for dental assistants and helped the hygienist as a Registered Dental Assistant
- Disputed unpaid claims with Insurance companies
Education
Postgraduate Certificate - Operations Management And Decision Making
University of Phoenix
Remote 11-2023
MBA - Project Management
University of Phoenix
Fresno, CA01-2016
Bachelor of Science - Business Administration/Marketing
University of Phoenix
Fresno, CA10-2015
Skills
- Administrative Proficiency
- Student support
- Regulatory requirements
- Student advisement
- File monitoring
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
Timeline
Student Financial Aid Advisor/ Registrar
California Institute of Medical Assistant
01.2023 - Current
Senior Student Financial Aid Advisor
UEI College
12.2021 - 01.2023
Student Finance Advisor
UEI College
04.2019 - 12.2021
CALL CENTER SUPERVISOR
NICHOLS RESEARCH
03.2018 - 04.2019
SENIOR TEAM LEAD
IPSOS/SYNOVATE
10.2005 - 03.2018
Phone Operator
DialAmerica
07.2000 - 10.2005
OFFICE MANAGER
NORMAN THAXTER DDS
06.1995 - 01.2000
Postgraduate Certificate - Operations Management And Decision Making
University of Phoenix
MBA - Project Management
University of Phoenix
Bachelor of Science - Business Administration/Marketing
University of Phoenix
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