Melinda Nichlen
Pittsfield,MA
Summary
Dynamic healthcare professional with strong clinical knowledge and a proven track record at Berkshire Medical Center. Expert in scheduling and patient communication, enhancing workflow efficiency and maximizing satisfaction. Recognized for problem-solving abilities and a compassionate approach, ensuring all pre-operative requirements are met to prevent delays.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Pre-Anesthesia Coordinator
Berkshire Medical Center
04.2020 - Current
- Contacting patients for interviews
- Collaborating with anesthesiologist, surgeons, and nurses
- Ensuring all pre-operative requirements are met to prevent delays and cancellations
- Prepare charts
- Assisted in coordinating schedules and meetings for team members.
- Supported project management efforts through documentation and organization of materials.
- Facilitated communication between departments to streamline operations.
- Strong clinical knowledge
- Excellent communication skills
Imaging Support Specialist
Berkshire Medical Center
02.1999 - 03.2020
- Greeting and assisting patients
- Handling patient information
- Collaborated with radiologists to improve workflow efficiency and enhance patient care processes.
- Maximized patient satisfaction by addressing concerns promptly, offering explanations about procedures, and answering questions with empathy and understanding.
- Collaborated with radiologists and other medical professionals to interpret images and diagnose conditions accurately.
- Provided training and mentorship to new staff members, fostering a collaborative team environment.
- Reduced wait times for patients by efficiently scheduling appointments and managing daily workloads.
Dietary Aide
Berkshire Medical Center
07.1994 - 03.1999
- Prepared and served meals according to dietary restrictions and preferences.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Collaborated with nursing staff to ensure patient dietary needs were met.
- Trained new staff on proper food handling techniques and operational procedures.
- Streamlined meal delivery processes to improve efficiency in service.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Processed customer payments and balanced cash drawers.
Education
No Degree - NURSING
Berkshire Community College
Pittsfield, MAHigh School Diploma -
Wahconah High School
Dalton, MA06-1995
Skills
- Compassion
- Strong work ethic
- Motivated
- Multitasking and organization
- Customer service
- Scheduling expertise
- Phone and email etiquette
- Handling complaints
- Decision-making
- Problem-solving
- Time management
- Attention to detail
- Clear communication
Certification
American Red Cross Basic Life Support
Languages
English
Native or Bilingual
Timeline
Pre-Anesthesia Coordinator
Berkshire Medical Center
04.2020 - Current
Imaging Support Specialist
Berkshire Medical Center
02.1999 - 03.2020
Dietary Aide
Berkshire Medical Center
07.1994 - 03.1999
No Degree - NURSING
Berkshire Community College
High School Diploma -
Wahconah High School