Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Melinda Nicholson

Confluence,PA
Melinda Nicholson

Summary

Hardworking Office Automation Clerk holding 5+ years of experience in providing efficient office operations. Adept at gathering and organizing specifically requested data and converting documents into desired formats. In-depth knowledge of office automation procedures with solid external and internal communication skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level office position. Ready to help team achieve company goals.

Results-oriented Surveyor with expertise in land surveys. Knowledgeable about applicable codes and regulations Excellent communication, problem-solving and planning skills. Operated effectively in independent and team-centered roles.

Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.

Hardworking professional well-versed in routine and procedures for diverse needs. Consistently manages numerous office building floors independently withreat at planning and running entertaining programs. Offers record of success in increasing participation with empowered staff and fresh offerings for new interests. Excels and handling back-end paperwork, finances and supply management.

Committed and hardworking individual with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

13
years of professional experience

Work History

GunSlinger Gun Shop
Connellsville, PA

Customer Service Representative
08.2021 - 02.2022

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Seven Springs Mountain Resort
Champion, PA

Food Preparation Worker
04.2019 - 07.2021

Job overview

  • Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Organized and re-stocked various stations and self-service items.
  • Packaged and stored food products following proper handling and preservation methods.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Monitored and maintained required food temperatures for safety.
  • Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Planned and organized food preparation activities from chopping ingredients to plating.
  • Coordinated and oversaw food handling following procedures and sanitation standards.

Randall Meyers Land Surveyor
Markleysburg, PA

Secretary / Personal Assistant
06.2009 - 03.2019

Job overview

  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support for customers by copying, faxing and filing documents including deed work at county courthouses.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Completed accurate daily report documents, memos and invoices.
  • Handled daily scheduling tasks and provided detailed description of customer location our field workers.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Recorded expenses and maintained accounting records.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Entered data into Software system and updated customer contacts with information to keep records current.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Reviewed and balanced daily bank deposits and deposit report.
  • Recorded daily financial transactions using Quickbooks and handled payments of accounts.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.

Education

Turkeyfoot Valley Area High School
Confluence, PA

from General Office Services
06.1998

University Overview

Skills

  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Customer Retention Strategies
  • Order and Refund Processing
  • Efficient and Detail-Oriented
  • Customer Account Management
  • Data Entry and Maintenance
  • Call Documentation
  • POS Systems and Ordering Platforms
  • Customer Data Confidentiality
  • Credit Card Payment Processing
  • Cash Register Operations
  • Customer Inquiry Response
  • Inbound and Outbound Calling
  • Electronic Information Systems
  • Customer Service and Assistance
  • Answering Customer Questions
  • Promoting Brand and Company Identity
  • Customer Information Databases
  • Sales and Upselling
  • Billing Adjustments and Refunds
  • Establishing and Maintaining Customer Relationships
  • Computer Proficiency
  • Document and Records Management
  • Call Volume and Quality Metrics
  • Answering Emails
  • Administrative and Office Support
  • Statement Billings
  • Generating Receipts
  • Skilled in Microsoft Office
  • Excellent Attention to Detail
  • Mobility Devices
  • Merchandise Orders and Exchanges
  • Sales Report Generation

Timeline

Customer Service Representative
GunSlinger Gun Shop
08.2021 - 02.2022
Food Preparation Worker
Seven Springs Mountain Resort
04.2019 - 07.2021
Secretary / Personal Assistant
Randall Meyers Land Surveyor
06.2009 - 03.2019
Turkeyfoot Valley Area High School
from General Office Services

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Melinda Nicholson