Melinda Ortiz
San Antonio,TX
Summary
Motivated individual with experience in customer service and sales. Also a detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously while maintaining a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
ALE Instructional Assistant
NISD- Jordan Middle School
11.2024 - Current
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
Special Education Secretary
Northside Independent Sch District-Jordan Middle S
08.2023 - 06.2024
- Maintained confidentiality of sensitive student information while navigating complex district database systems for record-keeping purposes.
- Managed office supplies inventory, ensuring that essential materials were always readily available for special education staff members'' daily use.
- Handled incoming inquiries from parents regarding district''s special education providing accurate information promptly.
- Facilitated communication between special education personnel and mainstream teaching staff through regular updates on student progress and needs.
- Coordinated meetings between special education staff, parents, and other stakeholders to review progress and adjust educational plans as needed.
- Ensured timely completion of required paperwork related to student evaluations, re-evaluations, IEPs, or 504 plans by maintaining an organized calendar system.
- Improved workflow efficiency by refining document management practices within the Special Education Department files system.
- Supported the evaluation process for new special education teacher candidates by coordinating interviews and gathering necessary documentation.
- Contributed to a positive learning environment for students with diverse needs by fostering strong relationships with parents, teachers, and support staff.
- Managed special education department budget tracking expenses, processing invoices, and monitoring spending to maximize resources effectively.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Sales Associate
Ross
06.2015 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Trained new employees on customer service, money handling and organizing strategies.
- Work with PDT and provided software to execute markdowns on store merchandise.
- Work with a wide variety of both customers and fellow associates from different backgrounds
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Bachelor Of Science - Early Childhood Education
Texas State University
San Marcos, TX12.2012
Skills
- Guest Relations
- Time Management
- Multitasking Strengths
- Cash Register Operation
- Excellent People Skills
- Customer Service
- POS System Operations
- Teamwork and Collaboration
- Policy and Procedure Adherence
- Conflict Resolution
- Proficient in English language both written and verbal
- Goal Attainment
- Microsoft Access
Community Service
Volunteer at Jordan MS
• Volunteered my time outside of my. scheduled work hours to help with morning duties, festivals, and dances.
Columbia Football League
• Volunteered evenings and weekends to
help facilitate practices, communicate and. relay information to parents, and attend. competition and football games with the. cheer program.
• Provided support in the concessions stands. weekends and evenings.
The Flower Guy
• Offered my services and time at a floral company. on weekends to properly setup, transport, and arrange flowers at weddings.
Timeline
ALE Instructional Assistant
NISD- Jordan Middle School
11.2024 - Current
Special Education Secretary
Northside Independent Sch District-Jordan Middle S
08.2023 - 06.2024
Sales Associate
Ross
06.2015 - 07.2022
Bachelor Of Science - Early Childhood Education
Texas State University
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