Melinda Palomo
St Catherine Hospital
Merrillville,IN
17
years of professional experience
Resourceful Operational Assistant with expertise in schedule coordination, payroll administration, and healthcare compliance. Enhances patient care through team collaboration and staff training. Focused on improving operational processes and maintaining compliance with healthcare standards while delivering quality service.
Work History
Operational Assistant
5 Years 4 Months- Coordinated departmental schedules for efficient staff allocation and workflow management.
- Monitored inventory levels and ordered supplies to prevent shortages.
- Communicated effectively with staff to address daily operational needs and concerns.
- Ensured compliance with hospital policies and procedures during daily operations.
- Conducted training sessions for new staff on operational protocols and tools to enhance onboarding.
- Ensured compliance with all safety regulations and standards.
- Actively participated in meetings with staff members, making suggestions that improved productivity.
- Assisted in the management of operational processes and procedures to ensure smooth operations.
- Supervised staff in various operational roles to ensure task completion and adherence to protocols.
Patient Care Technician
6 Years 9 Months- Monitored vital signs and reported changes to nursing staff.
- Assisted patients with daily living activities and personal hygiene.
- Provided compassionate support and comfort to patients and families.
- Collaborated with healthcare team to ensure quality patient care.
- Documented patient information accurately in electronic health records.
- Maintained cleanliness and safety of patient care areas.
Front Desk Receptionist
7 Years 7 Months- Welcomed patients and visitors with a friendly demeanor at the reception area.
- Coordinated patient check-in and check-out processes smoothly and accurately.
- Scheduled patient appointments using electronic medical record systems to enhance clinic workflow.
- Answered incoming calls, redirected callers to appropriate personnel, and documented messages efficiently.
- Delivered prompt customer service by addressing inquiries via phone or email in a professional manner.
- Provided information about services offered at the diagnostic center to patients.
- Maintained patient confidentiality in compliance with healthcare regulations.
- Collaborated with healthcare providers to ensure seamless patient experiences.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Organized and maintained patient files for easy access and retrieval. and scheduled for geneticist
- Gathered prior images for diagnostic comparison during patient assessments.
- Set the ultrasound room and informed physician of patient name and reason why for ultrasound
Patient Care Technician/Unit Assistant
17 Years 3 Months- Monitored vital signs and reported changes to healthcare professionals.
- Monitored changes in patients' conditions and promptly reported abnormalities to RN on duty to facilitate timely interventions.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Supported nursing staff in maintaining patient hygiene and daily living activities to enhance comfort and well-being.
- Communicated effectively with patients to address their needs and concerns.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Recorded patient information in electronic health records to ensure accurate and up-to-date medical documentation.
- Conducted safety rounds regularly to ensure a safe environment for patients.
Education
Associate of Applied Science - Nursing
High School Diploma
Skills
Healthcare compliance
Electronic health records
Schedule coordination
Employee scheduling
Time card management
Payroll administration
Supply chain coordination
Staff training
Team collaboration
Effective communication
Work Planning and Prioritization
Procurement processes
Customer relationship management
Professional demeanor
Timeline
Operational Assistant
St Catherine Hospital
05.2021 - CurrentRead More
Patient Care Technician
St Catherines Hospital
12.2019 - CurrentRead More
Front Desk Receptionist
Womens Diagnostic Center
02.2019 - CurrentRead More
Patient Care Technician/Unit Assistant
St Catherine Hospital
06.2009 - CurrentRead More
ITT Technical Institute
Associate of Applied Science from Nursing
Read More
Central High School
High School Diploma
Read More