Melinda Posey
Lancaster
Summary
Results-driven project manager with expertise in cost forecasting, scheduling, and safety compliance. Proven ability to enhance job site efficiency through teamwork and effective communication. High-achieving management professional with strong organizational and analytical skills, dedicated to devising innovative solutions for business and technology challenges.
Overview
15
15
years of professional experience
Work History
Project Manager
Converse Electric
Woorthington
12.2024 - Current
- Managed multiple projects with competing deadlines to ensure timely delivery and client satisfaction.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Coordinated project schedules to ensure timely completion of electrical installations.
- Collaborated with electricians to streamline workflow and enhance job site efficiency.
- Monitored safety compliance during electrical installations and site operations.
- Built strong partnerships with teams, vendors, and contractors to support project goals and foster collaboration.
Customer Service Coordinator/Service Manager
Converse Electric
Grove City
10.2017 - 12.2024
- Resolved customer complaints through active listening and problem-solving skills.
- Developed relationships with customers, driving satisfaction and loyalty.
- Facilitated communication between customers and technical teams, expediting issue resolution.
- Coordinated customer inquiries and supported service requests, enhancing customer experience.
- Managed schedules for service appointments and technician assignments.
- Identified potential opportunities for improvement within the customer service department.
Customer Service Coordinator II
JOANN Fabrics and Crafts
Hudson
07.2012 - 10.2017
- Coordinated customer service team, achieving timely issue resolution for customer inquiries.
- Managed customer inquiries through phone, email, and chat platforms.
- Responded promptly to customer emails and phone calls, addressing inquiries and complaints effectively.
- Provided technical assistance to customers for product installation, troubleshooting, and repair.
- Mentored junior staff on best practices in customer engagement.
- Monitored customer feedback to pinpoint improvement areas in customer service processes.
Tier II Technical Support Agent
Universal Electronics, Inc.
Twinsburg
05.2011 - 07.2012
- Delivered technical support for consumer electronics, ensuring customer satisfaction and effective resolution of issues.
- Guided customers in troubleshooting and resolving product-related issues, enhancing user experience and product functionality.
- Utilized remote desktop tools to assist customers directly with their devices.
- Provided technical assistance to customers via phone, email, and online chat.
- Performed remote diagnosis and repairs on computers with operating system problems.
- Handled multiple customer requests simultaneously, consistently achieving high levels of customer satisfaction.
Education
Master of Arts - Criminal Justice
Tiffin University
Tiffin, OH08-2008
Bachelor of Arts - Criminal Justice
Ohio University
Athens, OH01-1990
Associate of Arts -
Ohio University
Athens, OH01-1988
Skills
- Project management and cost forecasting
- Scheduling and monitoring
- Safety compliance
- Project management
- Budget forecasting
- Schedule coordination
- Technical support
- Customer relationship management
Timeline
Project Manager
Converse Electric
12.2024 - Current
Customer Service Coordinator/Service Manager
Converse Electric
10.2017 - 12.2024
Customer Service Coordinator II
JOANN Fabrics and Crafts
07.2012 - 10.2017
Tier II Technical Support Agent
Universal Electronics, Inc.
05.2011 - 07.2012
Master of Arts - Criminal Justice
Tiffin University
Bachelor of Arts - Criminal Justice
Ohio University
Associate of Arts -
Ohio University