Summary
Overview
Work History
Education
Skills
Timeline

Melinda Powell-Grant

Registered Nurse
Pooler,GA

Summary

Patient-focused Registered Nurse equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Dedicated student interested in applying excellent communication and interpersonal skills to a Supervisory role. Experienced in data entry and insurance requirements for reimbursement. Patient-focused Nurse Supervisor equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Overview

33
33
years of professional experience

Work History

Transitional Care Coordinator

St. Joseph/Candler Hospital
Savannah, GA
04.2001 - Current
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures and services to patients.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Coordinate the inpatient care from the hospital to the home setting.
  • Assure clients met the home health requirements for home health services for Medicare, Medicaid and insurance coverage.
  • Communicate with hospital Case Managers and Social Workers regarding inpatients appropriate for home health care.

Patient Care Coordinator

St. Joseph/Candler Home Health
Savannah, GA
04.2001 - Current
  • Communicated with patients to ensure quality of care and develop care plans.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Provided administrative support for patient care staff.
  • Demonstrated flexibility during changes to patient care practice.
  • Compiled and maintained medical charts and reports in complex digital databases.
  • Received and routed care team messages and documents to appropriate staff.
  • Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
  • Assured regulatory compliance and professionalism across patient service.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Explained policies, procedures and services to patients.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Counselled patients on potential financial liabilities and payment requirements.
  • Compiled information from patients and caregivers or family members to identify care concerns.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Stayed current on community-based resources and services useful to patients.

Case Manager

Islands Healthcare
Savannah, GA
01.1998 - 04.2001
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Assisted individuals with eligibility for available benefits.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Transitioned clients to different providers based on progress or needs.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
  • Provided teaching and hands-on care to clients and their caregivers.

Staff Registered Nurse

Memorial Health University Medical Center
Savannah, GA
05.1990 - 03.1998
  • Read physician orders and administered therapies, treatments and medications.
  • Explained treatment procedures, medication side effects, special diets and physician instructions to patients.
  • Recorded patient condition, vital signs, recovery progress and medication side effects.
  • Administered medications, tracked dosages and documented patient conditions.
  • Prioritized patient care assignments based on patient conditions to achieve optimal outcomes.
  • Collaborated with interdisciplinary healthcare professionals to create, implement and adapt individualized care plans.
  • Reviewed physician orders and participated in medication management to optimize patient safety.
  • Performed nursing rounds to complete scheduled tasks and interact with patients.
  • Maintained reports to provide oncoming shift with full patient status.
  • Instructed patients, families and caregivers on diagnoses, chronic disease management and medication self-management.
  • Answered patient questions and provided take-home materials for further information.
  • Trained other nurses on patient care and daily tasks, supporting growth and professional development.
  • Mentored new nurses on practices and procedures to drive patient outcome goals.
  • Observed nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
  • Promoted healthy lifestyle choices to reduce symptom or condition re-emergence.
  • Monitored patient vitals post-surgery, managed medical equipment and administered medications and IVs.
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
  • Coordinated care with charge nurse and other staff through daily communication.
  • Communicated effectively with physicians and provided support during surgical procedures.
  • Addressed rapid response and code situations by strategically organizing and delegating tasks.
  • Transported patients to and from rooms and prepared for treatments according to individual specifications.
  • Treated and monitored wounds using liquid skin, sutures and bandages.
  • Educated nursing students on proper care procedures and prioritization strategies.
  • Incorporated business unit and health system's goals to improve patient safety, quality and satisfaction.
  • Performed all charge nurse duties including, schedules for oncoming staff assignments according to patient acuity, assisted Resident doctors and physicians with procedures, and provide teaching and training for staff.

Education

Associate of Science - Nursing

Armstrong State University, Savannah, GA
12.1991

Skills

  • Hospital coordination
  • Patient relations
  • Health information systems
  • Records management
  • Medical Terminology
  • Social Work
  • Caregiving

Timeline

Transitional Care Coordinator - St. Joseph/Candler Hospital
04.2001 - Current
Patient Care Coordinator - St. Joseph/Candler Home Health
04.2001 - Current
Case Manager - Islands Healthcare
01.1998 - 04.2001
Staff Registered Nurse - Memorial Health University Medical Center
05.1990 - 03.1998
Armstrong State University - Associate of Science, Nursing

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Melinda Powell-GrantRegistered Nurse