Melinda Preiss
Escondido,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Assistant
North County Transit District
Oceanside, CA
01.2023 - Current
- Assisted customers over the phone, providing helpful information regarding products and services.
- Resolved customer complaints promptly and professionally.
- Provided product knowledge to customers through effective communication.
- Answered incoming calls within specified time frames, directing them to appropriate departments or personnel as needed.
- Consulted with customers regarding needs and addressed concerns.
Patient Services Representative
Palomar Health Medical Group
Escondido, CA
10.2021 - 05.2022
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Coordinated with medical staff to ensure proper patient care was provided in a timely manner.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Entered new patient demographics into database system accurately and efficiently.
- Applied HIPAA privacy and security regulations while handling patient information.
Patient Services Representative
Sharp Healthcare
San Diego, CA
08.2020 - 10.2021
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Coordinated with medical staff to ensure proper patient care was provided in a timely manner.
- Maintained confidentiality of all patient information according to HIPAA regulations.
Education
Associate of Arts - Radio And Television Broadcasting
Palomar College
San Marcos, CA05-1997
Bachelor of Arts - Drama
San Diego State University
San Diego, CA01-1985
Skills
- Customer Engagement
- Customer Service And Assistance
- Customer Consulting
- Customer Outreach
Timeline
Customer Service Assistant
North County Transit District
01.2023 - Current
Patient Services Representative
Palomar Health Medical Group
10.2021 - 05.2022
Patient Services Representative
Sharp Healthcare
08.2020 - 10.2021
Associate of Arts - Radio And Television Broadcasting
Palomar College
Bachelor of Arts - Drama
San Diego State University
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