Melinda Proctor
Pittsburgh ,PA
Summary
Proven multitasker and communicator, I excelled at Industry Public House by managing multiple tables and resolving customer complaints swiftly, ensuring high-quality service. Skilled in POS systems and teamwork, my friendly attitude and problem-solving abilities contributed to enhanced guest experiences and efficient operations.
Overview
8
8
years of professional experience
Work History
Puttery
Server Jobs
10.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Server
Senna Mercado
12.2022 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Industry Public House
03.2019 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Host
Industry Public House
03.2017 - 09.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Education
High School Diploma -
Phase 4
Pittsburgh, PA06.2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking
- Excellent communication
- Calm under pressure
- Problem resolution
Timeline
Puttery
Server Jobs
10.2024 - Current
Server
Senna Mercado
12.2022 - 10.2023
Server
Industry Public House
03.2019 - 09.2022
Host
Industry Public House
03.2017 - 09.2019
High School Diploma -
Phase 4
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Cirone Certified
- Ramp Certification
Work Preference
Work Type
Part TimeFull TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceFlexible work hours4-day work weekQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Languages
English
Full Professional
Interests
Music
Pet Care
Gaming
Baking
Reading
Bowling
Road Trips
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