Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melinda Ramon

Rio Grande City,TX

Summary

Dynamic professional with extensive experience at Texas Health and Human Services, excelling in eligibility procedures and customer service. Proven track record of exceeding performance metrics and enhancing workflow efficiency. Skilled in data entry and active listening, adept at managing diverse caseloads while maintaining professionalism and compliance with regulations.

Experienced with diverse manual tasks ensuring operational efficiency. Utilizes effective teamwork and problem-solving skills to maintain productivity. Knowledge of safety protocols and best practices, contributing to reliable and secure work setting.

Overview

30
30
years of professional experience

Work History

Texas Worker III

Texas Health and Human Service Commission
11.2008 - 05.2025
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Communicated with people from various cultures and backgrounds on application process.
  • Trained staff on current eligibility requirements and policies.
  • Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to assist clients in determining strengths and weaknesses.
  • Assisted clients with accurate eligibility form, application and document completion.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Resolved discrepancies with client applications to verify eligibility.
  • Trained new Eligibility Representatives on best practices, contributing to overall team efficiency and success.
  • Exceeded performance metrics consistently by accurately determining program eligibility within established timeframes.

QVC Order Sales Representative

QVC
07.2016 - 11.2022
  • Managed customer service operations, including taking orders and resolving complaints.
  • Streamlined order fulfillment process by accurately taking orders and delivering them to customers promptly.
  • Contributed to sales growth by upselling menu items when taking orders from customers.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
  • Provided excellent communication skills while taking customer orders or handling inquiries.

Child Care Advisor

Arbor E & T ( Texas Workforce Commission)
05.2005 - 11.2008
  • Streamlined workflow for faster application processing, resulting in improved turnaround times.
  • Reduced errors in eligibility determinations through meticulous attention to detail and rigorous quality control measures.
  • Managed high-volume caseloads while maintaining strict adherence to privacy regulations and confidentiality protocols.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Assisted clients with completion of applications and paperwork.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Communicated with people from various cultures and backgrounds on application process.
  • Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to assist clients in determining strengths and weaknesses.
  • Assisted clients with accurate eligibility form, application and document completion.
  • Resolved discrepancies with client applications to verify eligibility.
  • Trained new Eligibility Representatives on best practices, contributing to overall team efficiency and success.
  • Exceeded performance metrics consistently by accurately determining program eligibility within established timeframes.

County Attorney's Office

Starr County Court At Law Office
06.1999 - 12.2004
  • Enhanced case management by organizing and maintaining criminal records and documents.
  • Contributed to a reduction in backlog of cases through proactive scheduling and organization efforts.
  • Provided exceptional customer service by addressing inquiries from the public regarding court procedures and case statuses.
  • Managed communication between court personnel, law enforcement agencies, and witnesses for effective case coordination.
  • Monitored case progression closely to ensure deadlines were met and appropriate actions were taken accordingly.
  • Ensured accuracy in data entry by diligently updating the criminal database with case details.
  • Provided assistance to attorneys and court personnel in courtroom
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Reviewed court documents to process subpoenas, motions and pleadings.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Delivered successful legal outcomes by efficiently managing case files and conducting thorough research.
  • Provided timely legal counsel to county boards and commissions, ensuring informed decision-making on matters of public concern.

Office Secretary

Vera Enterprises
11.1995 - 06.1999
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
  • Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Education

High School Diploma -

Roma High School
Roma, Texas
06.1982

Skills

  • Eligibility procedures
  • Interviewing techniques
  • Customer service
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Organizational skills
  • Task prioritization
  • Professionalism
  • Time management abilities
  • Documentation and reporting
  • Telephone etiquette
  • Microsoft office
  • Documentation skills
  • Computer proficiency
  • Active listening
  • Public assistance programs
  • Social services
  • Data entry

Timeline

QVC Order Sales Representative

QVC
07.2016 - 11.2022

Texas Worker III

Texas Health and Human Service Commission
11.2008 - 05.2025

Child Care Advisor

Arbor E & T ( Texas Workforce Commission)
05.2005 - 11.2008

County Attorney's Office

Starr County Court At Law Office
06.1999 - 12.2004

Office Secretary

Vera Enterprises
11.1995 - 06.1999

High School Diploma -

Roma High School

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