Melinda Redig
Tallahassee,FL
Summary
Focused and dedicated professional with over a year of experience providing support for FRS members. Able to quickly understand procedures for newly assigned tasks and complete those tasks with minimal oversight. Eagerly accepts opportunities to expand skills while facilitating personal and team growth.
Overview
34
34
years of professional experience
Work History
Retirement Specialist III
Division Of Retirement - Calculations
Tallahassee, FL
02.2023 - 02.2024
- Analyze retirement benefit accounts for members of the Florida Retirement System to ensure accurate service credit.
- Audit service retirement accounts to ensure salaries being credited to the proper fiscal year.
- Prepare Service and DROP Retirement benefit estimates to assist members in making decisions for future retirement.
- Process Service and DROP Retirement applications.
- Provide member support to assure the submission of all necessary documents needed to complete applications.
- Calculate cost to purchase military, refunded, in-state or out-of-state service.
- Prepare Present Value reports for members who wish to move from the Pension Plan to the investment Plan.
- Prepare MIcrosoft documents to aid in the preparation of retirement applications.
- Provide inter-agency support to assist Retirement Coordinators in the Florida Retirement System.
- Assist members of my team to insure timely response to member information requests.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
Administrative Assistant I
Div. of Retirement- Research, Education & Training
Tallahassee, FL
05.2022 - 02.2023
- Direct customer communication to appropriate department personnel.
- Organize both physical and digital files and update reports.
- Respond effectively to sensitive inquiries or complaints.
- Answer phone calls and emails to provide information, resulting in effective business correspondence.
- Manage electronic calendars and schedule meetings, appointments and conference calls.
- Manage inventory to ensure all supplies are in stock and within budget.
- Process and route Publication requests to be filled and sent to FRS employers.
- Obtain and scan records to upload to database.
- Deliver exceptional customer service through direct communication with clients and team members.
- Manage incoming and outgoing mail.
- Respond to public records inquiries via email and telephone
- Inventory and order supplies to maintain consistent access to required items.
- Draft Division reports for submission to Bureau Chief and DMS Communications.
- Create Requisition Collaborations through MFMP to obtain bidding for the printing of Division Publications.
- Process incoming Qualified Domestic Relations Orders (QDRO's) and route to legal department.
- Log incoming Subpoena's for processing.
- Maintain Division Accomplishments document for Director.
- Edit and upload new employee and updated photos to the Division Profile Picture Library and SharePoint
- Maintain the Information Release Library on SharePoint
OPS Retirement Specialist II
Div. of Retirement - Disability Retirement
Tallahassee, FL
11.2021 - 05.2022
- Took inbound calls from established FRS members to assist with issues relating to disability retirement, Report of Death and other retirement inquiries. Processed and routed calls through CRM data base.
- Applied consultative approach to collect information on member service, account and technical concerns.
- Processed Disability re-examination analysis through IRIS to determine eligibility for continued disability retirement.
- Prepared Proof of Income Verification Letters for FRS members.
- Preformed member account audits.
- Prepared benefit estimates.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Owner / Operator
Tally Town Cake Art
Tallahassee, FL
09.2010 - Current
- Cottage bakery with limited availability.
- Assist customers with planning cake vision, including color, theme and size.
- Address and resolve customer disputes or complaints.
- Decorate cakes for special occasions, showers, birthdays, christenings, etcetera.
- Create project budget and ensure production within set budget.
- Maintain high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Coordinate supplies, place orders and manage stock on hand for bakery.
- Schedule the production timeline for intricate cake design to ensure timely completion and delivery of cakes.
Home Manager
Self
Tallahassee, FL
09.1992 - Current
- Provided safe transportation for children and parents to and from medical appointments.
- Assisted in the education of individuals on life and social skills, daily hygiene and nutrition.
- Managed daily needs of individuals through budget management, menu planning, activity planning and transportation coordination.
- Maintained records for funds, bank accounts and petty cash using quickbooks accounting software.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Resolved concerns and conflicts, guided family members to maintain standards throughout home.
- Organized and maintained appointment and event schedules to coordinate the needs of multiple individuals.
Licensed Insurance Agent
Aflac
Tallahassee, FL
07.2020 - 05.2022
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Analyzed customer needs and provided best options for products and services.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Developed new account relationships with local business owners.
- Assisted policy holders with claims process to ensure timely payment of claims.
- Produced and maintained section 125 documents for pre-tax benefit options.
- Provided detailed documents and reports for account HR departments.
Realtor Sales Associate
Cotton and Company
Tallahassee, FL
05.2005 - 02.2014
- Managed real estate transactions from initiation to closing.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Generated list of properties to meet specific client needs.
- Researched and determined competitive market price.
- Represented buyers and sellers in major real estate transactions.
- Accompanied buyers during property inspections.
- Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
Director of Personnel Services
Kirby of N. Florida
Tallahass, FL
03.1997 - 05.2002
- Recruited, interviewed and selected job applicants for various positions.
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
- Organized and scheduled on-site and off-site trainings for staff members.
- Maintained accurate records of trainings conducted.
- Assisted in designing, developing, and implementing new training methods and techniques.
- Monitored participants' progress during the training session.
- Collaborated with management team to determine appropriate learning objectives.
- Supported onboarding of new employees by hosting orientation sessions.
- Prepared reports to track employee progress and recruitment needs for future training.
- Conducted initial phone interviews with potential candidates to assess their skills and qualifications for open positions.
- Reviewed resumes, conducted reference checks, administered pre-employment assessments, and extended offers to selected candidates.
- Attended career fairs and recruitment events to increase brand awareness among potential candidates.
- Explained job duties, compensation and benefits to potential candidates.
- Advertised and promoted open positions using current marketing procedures.
Military Police Officer
US Army
Stuttgart, Germany
09.1990 - 02.1993
- Enforced military laws and regulations.
- Monitored and investigated suspicious persons, situations and unusual activities.
- Diffused hostile situations with effective negotiation techniques.
- Composed reports on daily activities and incidents, which encompassed theft and damage to property, presence of unauthorized individuals and other unexpected situations.
- Directed and controlled crowds at base functions and organized and recorded facts to prepare incident reports.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
- Managed CCTV, access control, security lighting, gate systems and incident management systems.
- Completed regular patrols of assigned areas within operations areas.
- Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
Employment Program Specialist
Florida Department of Commerce
Tallahassee, Florida
03.2024 - Current
- Review and verify accuracy of submitted documents.
- Provide guidance and assistance to claimants in submitting documentation.
- Investigate eligibility requirements for reemployment benefits.
- Respond to inquiries regarding reemployment regulations, laws, policies, procedures, and claims status.
- Review Subpoenas and prepare subpoenaed documentation.
- Process secured emails for the Federal Disaster Unemployment Assistance Program through Kiteworks.
- Prepare documents with time stamp and redaction for processing.
- Process appeals on denied or overpaid claims.
- Identify potential fraud cases through detailed examination of claimant's documents.
- Advise claimants about their rights and options under the applicable state law.
- Notify employers of their potential liability for payment of reemployment benefits.
- Collaborate with various departments within the organization to ensure compliance with all legal requirements pertaining to reemployment matters.
- Maintain a positive working relationship with fellow staff and management.
- Proofread documents carefully to check accuracy and completeness.
- Answer questions and respond to inquiries to deliver high level of service to claimants and employers.
- Converse with people from different cultures daily, providing high level of respect and patience with each interaction.
Education
Certification - Law Enforcement
Pat Thomas Criminal Justice Academy
Midway, FLCertification - Real Estate
Lively Technical Center
Tallahassee, FLCertification - Life and Health Insurance
Lively Technical Center
Tallahassee, FLSkills
- Team training and development
- Insurance sales strategy
- Client account management
- Event planning
- ReConnect
- Microsoft Office
- Project planning
- Computer skills
- Troubleshooting
- CRM and office management software
- Data Collection
- Knowledge Base
- My Florida Market Place
- Works Purchasing
References
Professional
Joel Huffman - Florida State University - Assistant Director of Benefits - (561) 504-4994
Jessica Clark - BPO Senior Manager - (850) 264-4083
Personal
Shea Wartenberg - (850) 294-6947
Betty Welch - (850) 294-5111
Timeline
Employment Program Specialist
Florida Department of Commerce
03.2024 - Current
Retirement Specialist III
Division Of Retirement - Calculations
02.2023 - 02.2024
Administrative Assistant I
Div. of Retirement- Research, Education & Training
05.2022 - 02.2023
OPS Retirement Specialist II
Div. of Retirement - Disability Retirement
11.2021 - 05.2022
Licensed Insurance Agent
Aflac
07.2020 - 05.2022
Owner / Operator
Tally Town Cake Art
09.2010 - Current
Realtor Sales Associate
Cotton and Company
05.2005 - 02.2014
Director of Personnel Services
Kirby of N. Florida
03.1997 - 05.2002
Home Manager
Self
09.1992 - Current
Military Police Officer
US Army
09.1990 - 02.1993
Certification - Law Enforcement
Pat Thomas Criminal Justice Academy
Certification - Real Estate
Lively Technical Center
Certification - Life and Health Insurance
Lively Technical Center
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