Melinda Root

Administrative/Customer Service

• Prioritized and managed concurrent projects to ensure timely completion of all assigned tasks.
• Organized and maintained filing systems.
• Managed phone and email correspondence, directing all pertinent information to the appropriate personnel.
• Continually worked to improve daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Maintained inventory of office supplies and placed orders.
• Created and managed various calendars for our students' parents, our teachers and designers, reducing scheduling conflicts by meticulous planning and coordination.
• Established a loyal customer base by continually providing personalized attention and exceeding expectations.
• Built and maintained great customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Management

• Managed daily operations for a successful children's theater after-school program, ensuring quality services.
• Maintained a safe work environment by enforcing strict safety protocols.
• Achieved consistent growth during each year of business (except 2020).
• Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately.
• Designed business plan and strategies to reach designated goals.
• Recruited, hired and trained new instructors, designers and administrative assistants.
• Managed day-to-day operations.
• Worked well and communicated effectively with all staff members.
• Used critical thinking and problem-solving skills to break down problems, create solutions and make decisions.

Marketing

• Managed purchasing, sales, marketing and customer account operations efficiently.
• Cultivated positive relationships with local community leaders to promote the theatre.
• Evaluated competitors' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
• Launched series of successful new services, conducting market research and adjusting offerings based on feedback.
• Built a network of industry contacts and relationships.

Financial Planning

• Created financial goals and budgets to optimize resources, track expenses, and continue growth.
• Tracked expenses and income for the business, and organized and maintained bank statements.
• Completed payroll for employees and maintained detailed records.
• Established QuickBooks accounting system to reflect accurate financial records.
• Completed tax forms in compliance with legal regulations.
• Handled day-to-day accounting processes.
• Effectively communicated with clients about payment needs and kept detailed and accurate ledgers.

Custodial Work

• Kept lobby, bathrooms, office, classroom and theater area clean and organized.

Theater Director/Teacher

• Pursued audience feedback to inform future decisions, ensuring continued success and customer satisfaction.
• Conducted thorough script analysis sessions during pre-production phases to identify key story elements and ensure clear communication of each show's intended message.
• Held production meetings and effectively communicated each show's needs to everyone involved in the production.
• Mentored aspiring performers and provided constructive feedback.
• Enhanced theatre production quality through effective collaboration with production team members.
• Developed project budgets and managed production costs.
• Remained highly composed and calm in very fast-paced, stressful environment.
• Directed, choreographed, music directed and stage managed musicals with performers in grades K-12.
• Alleviated and managed conflicts between performers.
• Empowered cast members to explore their creative instincts through guided improvisation exercises during rehearsals, resulting in authentic character portrayals on stage.
• Managed time efficiently in order to complete all tasks within deadlines.
• Developed strong relationships with students, parents, and colleagues through open and thoughtful communication.
• Implemented classroom management plans that reduced disruptions, creating more conducive learning environment.

• Monitored camper behavior during activities, and handled disciplinary situations when they arose.
• Oversaw team of counselors and other teachers.
• Oversaw day-to-day operations of the camp facility while ensuring a safe environment.
• Developed different offerings, based on customer feedback, to build a loyal customer base.
• Provided general first aid and distributed medication to campers as directed.
• Developed strong relationships with parents and guardians by maintaining open lines of communication and addressing any concerns promptly.
• Developed and directed programs suitable for children between ages of six and fourteen.
• Effectively communicated with all other staff members to maintain a positive, safe and efficient environment.
• Recorded attendance and contacted parents regarding absent campers.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used critical thinking to solve problems quickly and efficiently.
• Directed, choreographed, music directed and stage managed multiple productions.

• Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences.
• Maintained a safe environment for all students, adhering to health and safety guidelines.
• Maintained accurate records of each child's progress throughout the year.
• Provided regular updates to parents and caregivers on their child's progress and proactively addressed any concerns.
• Implemented effective classroom management techniques and established clear expectations for conduct.
• Coordinated with colleagues to develop interdisciplinary lessons, enriching students' educational experience.

• Handled an extremely high volume of daily customers while maintaining a positive attitude and rigorous attention to detail.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Upheld strict regulations for safe alcohol service and food safety.
• Mixed unique and interesting cocktails for customers, including bar specials.

• Taught a class in writing competency to graduating seniors who could not pass the Writing Competency Exam, required for graduation.
• Helped students create a portfolio of their writing that would be evaluated by the English Department.
• Created and developed lesson plans to meet students' academic needs.
• Adapted teaching methods and materials to meet students' varying needs.
• Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student.
• Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
• Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
• Conducted thorough research and analysis of complex datasets, identifying trends and patterns for strategic planning purposes.
• Utilized Microsoft Excel to created multiple graphs and charts to track the results of the Writing Competency Exam across all departments within Ball State University.
• Prepared statistical analysis plans and provided statistical interpretation for graphs, tables and charts.