Melinda Runyan
New Berlin,WI
Summary
Driven Customer Support Representative with over 42 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.
Overview
41
41
years of professional experience
Work History
Head CSR
Great Midwest Bank
07.1982 - 05.2023
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Monitored industry trends to stay up-to-date on best practices for enhancing customer relations management techniques.
- Boosted revenue by upselling products and providing personalized recommendations based on client needs.
- Evaluated employee performance regularly, providing constructive feedback aimed at facilitating professional growth opportunities within the organization.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
- Organized regular team meetings to discuss challenges faced within the department and brainstorm solutions for continuous improvement initiatives.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
New Berlin West
New Berlin, WI06.1984
Skills
- Complaint Handling
- Data Management
- Customer Success Management
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Report Generation
Timeline
Head CSR
Great Midwest Bank
07.1982 - 05.2023
High School Diploma -
New Berlin West
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