Melinda Sabo
The Woodlands,TX
Summary
Dynamic Assistant Manager with proven expertise in cash management and customer service at Skechers. Successfully enhanced customer satisfaction and team performance through effective training and team building. Recognized for improving operational efficiency and fostering a positive work environment, driving sales growth and loyalty through strategic problem-solving and relationship-building skills.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Skechers
08.2024 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
Assistant Manager
GameStop
02.2022 - 11.2023
- Promoted to assistant manager after one month of hire as a result of exceptional customer service, personal sales and leadership skills
- Managed senior-level personnel working in marketing and sales capacities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Crew Member
Chipotle Mexican Grill
01.2020 - 10.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Seasonal Sales Associate
Bath & Body Works Inc.
12.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Pandora Specialist
Jared the Galleria Of Jewelry
06.2018 - 01.2020
- Delivered exceptional service to all clients, addressing inquiries and resolving issues promptly and professionally.
- Built strong relationships with customers, fostering brand loyalty and repeat business.
- Provided comprehensive training to new team members on Pandora''s product offerings and best practices for customer engagement.
- Managed daily store operations including opening/closing procedures, cash handling, staff scheduling, and overall maintenance of the retail space.
- Collaborated with team members, sharing product knowledge and assisting in the achievement of collective sales goals.
- Increased sales through effective cross-selling and upselling of Pandora products and services.
- Stayed current with industry trends, new releases, and promotions to effectively serve as a subject matter expert for clients.
- Provided comprehensive and knowledgeable support to customers through email, phone, and in-person interactions.
- Exceeded performance expectations consistently by setting personal sales targets beyond established goals.
Education
High School Diploma -
La Entrada High School
Placentia, CA04-2016
Skills
- Cash management
- Inventory control
- Customer service
- Staff recruitment
- Sales analysis
- Team building
- Financial reporting
- Training development
- Visual merchandising
- Team motivation
- Customer relations
- Problem-solving
- Employee scheduling
- Recruiting and interviewing
- Sales strategies
Timeline
Assistant Manager
Skechers
08.2024 - 03.2025
Assistant Manager
GameStop
02.2022 - 11.2023
Crew Member
Chipotle Mexican Grill
01.2020 - 10.2020
Seasonal Sales Associate
Bath & Body Works Inc.
12.2019 - 02.2020
Pandora Specialist
Jared the Galleria Of Jewelry
06.2018 - 01.2020
High School Diploma -
La Entrada High School
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