Melinda Salas
Fort Worth,TX
Summary
Professional with strong background in support services and leading a team, prepared for this role. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and customer/guest satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals.
Overview
7
7
years of professional experience
Work History
Event Support Coordinator
Benchmark Hospitality
05.2024 - Current
- Performed general administrative duties by mailing and shipping materials.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Greeted guests with professionalism and enthusiasm to provide support and direct them to appropriate location.
- Organized spaces and materials along side resource managers for groups.
Shift Supervisor
Starbucks
11.2020 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Server
Pluckers Wing Bar
02.2019 - 07.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Assistant/Inventory Specialist
American Auto Works
03.2018 - 02.2020
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Bachelor of Science - Communications
Arizona State University
Tempe, AZ05-2024
Associate of Arts - General Studies
Tarrant County College
Fort Worth, TX01-2021
High School Diploma -
Chisholm Trail High School
Fort Worth, TX06-2018
Skills
- Microsoft Office
- Communication Skills
- Crisis Management
- Reliability
- Team Management
- Conflict Resolution
Timeline
Event Support Coordinator
Benchmark Hospitality
05.2024 - Current
Shift Supervisor
Starbucks
11.2020 - 05.2024
Server
Pluckers Wing Bar
02.2019 - 07.2020
Assistant/Inventory Specialist
American Auto Works
03.2018 - 02.2020
Bachelor of Science - Communications
Arizona State University
Associate of Arts - General Studies
Tarrant County College
High School Diploma -
Chisholm Trail High School
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