Melinda Sanchez
Director Of House Keeping
Queens,NY
Summary
Highly-qualified Housekeeping Supervisor offering 17 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
12
12
years of professional experience
Work History
Director of Housekeeping
Empire Hotel
Manhattan, NY
03.2010 - Current
- Developed impactful and strategic partnerships with clients to drive business development.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Worked with team leaders to arrange schedules based on production requirements and available resources.
- Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
Rooms Division Consultant
KSL Resorts Camelback Resort
Tannersville, PA
08.2020 - 04.2021
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw day-to-day operations of brand new, 468 room hotel with staff of 150+ employees.
- Created plans and communicated deadlines to ensure hotel renovations were completed on time for opening day.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Office Coordinator
W Hotel The Court
Manhattan, NY
2004 - 2013
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Directed training programs and development paths for managers and supervisors.
Skills
Team Building
Timeline
Rooms Division Consultant
KSL Resorts Camelback Resort
08.2020 - 04.2021
Director of Housekeeping
Empire Hotel
03.2010 - Current
Office Coordinator
W Hotel The Court
2004 - 2013
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