Melinda Scott
Memphis,TN
Summary
Dedicated professional specializing in client services and appointment management. Proven track record in optimizing team workflows and enhancing customer satisfaction through effective scheduling and vendor management.
Overview
21
21
years of professional experience
Work History
Fleet Client Services Sr Specialist
Cox Automotive
Memphis, Tennessee
04.2025 - Current
- Coordinated appointment calendars to enhance team workflow and reduce scheduling conflicts.
- Collaborated with team leads to identify scheduling needs and adjustments.
- Utilized scheduling software to track appointments and deadlines effectively.
- Cultivated vendor relationships to maintain compliance and ensure high-quality customer service.
- Assessed customer needs and developed solutions to meet those needs.
- Trained new coordinators on company procedures and software usage to streamline onboarding process. for new coordinators regarding company procedures and portals
- Communicated regularly with my MTL and technicians on project status, issues, or changes.
- Provided technical support and guidance to other coordinators within Cox.
- Utilized scheduling software to manage resources and track progress of projects.
Dispatch/commercial banking department
ADT Commercial- Banking Memphis
Memphis
02.2021 - 05.2023
- Dispatched technicians to support commercial banking operations.
- Coordinated appointment scheduling across southern region, ensuring timely service for states including MS, AR, GA, AL, FL, TN, and OH.
- States include but not limited to MS, AR, GA, AL, FL, TN, and OH
- Managed customer service, billing, parts inventory, and logistics.
Dispatcher/ Service Coordinator
Hobart
Memphis
01.2020 - 02.2021
- Coordinated daily schedules to optimize dispatching for timely deliveries.
- Dispatch 12 technicians in tri state area.
- Tracked vehicles with GPS technology and provided real-time status updates to enhance communication and service delivery.
- Managed parts inventory, processed shipping and receiving operations, and handled billing, invoices, and customer service to ensure seamless operations.
Service Coordinator/Dispatcher
EnerSys
Memphis, TN
12.2014 - 01.2020
- Dispatch/Manage technicians on a daily basis, scheduling, warranty admin, all office accounting functions, high volume orders & purchasing, receiving, invoicing, billing, monthly service reports, schedule techs, vehicle maintenance on company trucks, inventory, issue POS, RMA, PM contracts, EHS reports and customer service.
- Coordinated service schedules for timely customer support and issue resolution.
- Managed customer inquiries and provided detailed product information.
- Collaborated with cross-functional teams to streamline service processes.
Owner
Tipton Collision Center
Atoka, TN
03.2005 - 05.2013
- Oversaw daily operations of collision repair facility, ensuring adherence to quality standards and timely completion of repairs.
- Oversaw team of technicians and coordinated repair schedules for efficiency.
- Prepared estimates, ordered parts and supplies, processed insurance claims efficiently, handled cashier duties, provided customer service, maintained shop cleanliness, and managed invoicing.
Education
High School Diploma -
Poteet High School
Mesquite, TX05-1990
Skills
- Project coordination
- Appointment management
- Scheduling software
- Vendor relations
- Technical support
- Customer relationship management
Timeline
Fleet Client Services Sr Specialist
Cox Automotive
04.2025 - Current
Dispatch/commercial banking department
ADT Commercial- Banking Memphis
02.2021 - 05.2023
Dispatcher/ Service Coordinator
Hobart
01.2020 - 02.2021
Service Coordinator/Dispatcher
EnerSys
12.2014 - 01.2020
Owner
Tipton Collision Center
03.2005 - 05.2013
High School Diploma -
Poteet High School