Summary
Work History
Overview
Education
Skills
Certification
Willing To Relocate
Personal Information
Timeline
GeneralManager
Melinda Sellars

Melinda Sellars

Independence

Summary

General management 18 years' experience in the position. 25 years' experience in food service industry I have a passion for running a store that meets sales goals and many other I have a competitive core that drives me. High standards of store cleanliness and food safety guidelines. I bring my can-do attitude and accountability everywhere I go

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Work History

General Manager

Dunkin Donuts Bluemont group
Overland Park
05.2023 - Current
  • High-volume food service the highest in District 75th Metcalf OP KS
  • Oversaw all aspects of daily operations, including staff management
  • Achieved sales targets consistently
  • Managed inventory levels to optimize stock availability
  • Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
  • Ensured compliance with health and safety regulations
  • Resolved customer complaints promptly and effectively
  • Improved employee retention rates through the implementation of employee engagement initiatives
  • Streamlined workflow processes resulting in improved productivity
  • Managed and resolved conflicts among team members to maintain a positive work environment

General Manager

DQ- Dairy Queen Grill & Chill
Raytown
08.2020 - 12.2022
  • High-volume food service 350 Hwy Dairy Queen
  • General manager of Over thirty-five crew and shift managers department mangers total lead my entire team to #1 sales, and #1 in food costs #1, retention competing amongst twenty-four other stores, #1 Labor meet and exceeded production goals sales goals won 5 trophies for meeting goals constantly praised by owners and Districts mangers.
  • Cleaned up a overturned the entire store and doing so increase sales 90% from prior year's sales passed all health inspection and dairy machine inspections and passed all Eco Sure pride inspections never had critical violation.
  • General manager duties included forecasting of sales for labor, scheduling, inventory daily, weekly monthly, truck ordering, maintenance logs, Marketing POP, development of shift leads and manager, crew some maintenance what my capabilities was to do Did all recruiting and hiring also did all dismissing hand made some of are own boxed products which increased sales also.
  • Monitored financial activities such as P & L statements
  • Provided guidance to staff members on new procedures and policies
  • Fielded telephone calls and complaints from clients
  • Ensured adequate staffing and recruitment to meet the needs of the business
  • Responsible for achieving sales and profit goals
  • Successfully reduced Complaints from SMG and 1800 complaints from 128 in six-month period to reduce in six-month period to 3 complaints reduced food costs Labor annual expenses
  • Coordinated maintenance of the facility
  • Led a team of 35 employees, providing guidance, training, and support to ensure high levels of productivity and performance

General Manager

McDonald's
Overland Park
04.2016 - 07.2020
  • Management certificate shift department manager certificate, LMS completed Serv safe certified leadership building classes certification management financials class certificate Inventory, P&L Statements, permit renewals, ensure all staff was permit ready for inspection times, QSR trained and excelled at busy restaurants! Experience is same for most GM support roles
  • I believe that the company gives us the tools and knowledge to be to be successful just needs to be applied!

General Manager (GM)

McDonald's
Raytown
10.2010 - 04.2020
  • Oversaw daily operations of a high-volume food service establishment, ensuring efficient and smooth workflow
  • Managed a team of XX staff members, providing training, guidance, and performance evaluations
  • Developed and implemented standard operating procedures (SOPs) to improve efficiency and consistency in food preparation, service, and sanitation practices
  • Maintained inventory levels by conducting regular audits, monitoring stock levels, and placing orders as needed
  • Ensured compliance with health and safety regulations by conducting regular inspections and training staff on proper food handling techniques
  • Monitored customer feedback through surveys or direct interaction to identify areas for improvement in quality of service or menu offerings
  • Led weekly meetings with the management team to discuss operational challenges, review financial reports, set goals, and develop action plans for improvement
  • Created employee schedules based on forecasted business volume while considering labor costs and skill requirements
  • Demonstrated strong leadership skills by fostering a positive work culture that promoted teamwork, accountability, and professional growth opportunities
  • Collaborated with the human resources department to recruit, interview, hire, and onboard new team members
  • Developed training materials for new hires on company policies, procedures, customer service standards, and safety protocols
  • Managed budgetary responsibilities including labor costs, food costs, and operational expenses; consistently achieved or exceeded financial targets
  • Leveraged data analytics tools to track key performance indicators (KPIs) related to sales volume, customer satisfaction ratings, employee productivity levels etc
  • Ran projections for labor and for hiring needed. Hiring when needed and dismissing if needed.

Warehouse Logistics Coordinator

Newtek Automotive Distribution Center
St. John
03.2003 - 09.2010
  • Calmed angry upset customers researched and rabidly solved customer needs.
  • Picked and packed orders with forklift made packing slips and invoices all packing slips made all labels for customers orders scan Gun knowledge for picking orders.
  • Set up all shipments to be picked up and delivered to accurate locations plan all logistical needs and implemented pallets rates to save company money saved over 90,000 in one years time.
  • Logistics import export domestic shipments main contact for truck Representatives made long stand relationships with R&L trucking FedEx freight, UTC freight, Said made pallet rates to apply to smaller everyday shipment to save money.
  • Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
  • Reason for leaving company was relocating.

Overview

22
22
years of professional experience
1
1
Certification

Education

Certificate of Technical Studies - Fast Food

Hamburger University
Chicago, IL
05-2013

Avi

High School Diploma -

Viola High School
Viola, AR
06-1998

Skills

  • Customer Service
  • Inventory
  • MS Office
  • Microsoft Office
  • Microsoft Word
  • Team Building
  • Time Management
  • Cash Handling
  • Communications
  • Microsoft Excel
  • Warehouse Distribution Experience
  • Food Safety
  • Order Picking
  • Pallet Jack
  • Shipping & Receiving
  • Packaging
  • Merchandising
  • Order Picker
  • Warehouse Management
  • Materials Handling
  • Store Management Experience
  • Logistics
  • Inventory Control
  • Shift Management
  • Management
  • Restaurant experience
  • Purchasing
  • Supervising Experience
  • Leadership
  • Warehouse Supervisor Experience
  • Restaurant Management
  • Pricing
  • Supply Chain
  • Food management
  • Quality Assurance
  • Budgeting
  • Profit & Loss
  • Forecasting
  • Food preparation
  • Cooking
  • Serving
  • Kitchen management
  • Hospitality
  • POS
  • Food service management
  • Food handling
  • Culinary Experience
  • Training & Development
  • Operations Management
  • Freight Experience
  • Labor Cost Analysis
  • Supervisory Skills: Motivating & Assessing Employees
  • Work Style: Reliability
  • Customer focus & orientation
  • Restaurant manager
  • Verbal communication
  • Staff scheduling
  • Sales forecasting
  • Inventory management
  • Financial analysis
  • Customer service
  • Health and safety compliance
  • Employee training
  • Conflict resolution
  • Team building
  • Process improvement
  • Performance evaluation
  • Marketing strategies
  • Operational efficiency
  • Data analysis
  • Recruitment and hiring
  • P&L management
  • Customer relationship management
  • Global sales and marketing
  • Safety protocol
  • Training and development
  • Loss prevention
  • Team oversight
  • Performance improvements
  • Deadline oriented
  • Budget development
  • Administrative skills
  • Community outreach
  • Global solutions
  • Budgeting and cost control strategies
  • Staff training
  • Labor cost controls
  • Safety assurance
  • Vendor sourcing
  • Purchasing and planning
  • Employee development
  • Financial administration
  • Sales planning and implementation
  • Business development
  • Schedule management
  • Leadership and team building
  • Team player
  • Staff training and development
  • Cross-cultural communications
  • Staff motivation
  • Staff management
  • Customer retention
  • Team training and development
  • Staff development
  • Interpersonal skills
  • Risk management
  • Budgeting and cost control
  • Distribution management
  • Staffing
  • Top talent recruiting, hiring, and retention

Certification

  • ServSafe, Food Safety Certification
  • Certified Property Manager
  • Certified Apartment Manager

Willing To Relocate

  • Overland Park, KS
  • Shawnee, KS
  • Kansas City, KS

Personal Information

Authorized To Work: US

Timeline

General Manager

Dunkin Donuts Bluemont group
05.2023 - Current

General Manager

DQ- Dairy Queen Grill & Chill
08.2020 - 12.2022

General Manager

McDonald's
04.2016 - 07.2020

General Manager (GM)

McDonald's
10.2010 - 04.2020

Warehouse Logistics Coordinator

Newtek Automotive Distribution Center
03.2003 - 09.2010

Certificate of Technical Studies - Fast Food

Hamburger University

Avi

High School Diploma -

Viola High School

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