Summary
Overview
Work History
Education
Skills
Timeline
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Melinda Sestan

West Lafayette,IN

Summary

Outgoing and energetic with outstanding skills. Dynamic and captivating personality to create purpose and add value to any new environment. Maintained and promoted professional competence through continuing education and learning experiences. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

36
36
years of professional experience

Work History

Sales Associate

Macy's
10.2020 - Current
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Server Trainer, Server Set-up, Server

Applebee's Neighborhood Grill & Bar
06.2020 - 01.2021
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales.
  • Stored food in designated containers and storage areas to increase shelf life, improve organization and provide easy access during busy peak service times.
  • To make sure Restaurant is well stocked and ready before opening.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Special Education Paraprofessional

School City Of Hammond
11.2016 - 12.2019
  • Maintained positive attitude and affirmatively communicated with each student.
  • Assists teacher in general daily activities, help special needs students, and care for their physical, emotional health and safety, affirming their abilities and striving to promote dignity in all relationships.
  • Worked with individual children or small groups of children to reinforce skills initially introduced by certified teacher.
  • Implement adaptive modifications for optimal learning environment for children with disabilities
  • Extensive support to students with emotional or behavior needs
  • Accompanied students to restroom, on field trips, to cafeteria and to playground.
  • Supported teacher in development of individual learning strategies
  • Maintained positive attitude and affirmatively communicated with each student

Casino Dealer

Horseshoe Casino
08.1997 - 01.2010
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • To oversee and balance bank roll ranging from $20,000.00 - $100,000.00 depending on game.
  • Conducted games such as blackjack, roulette and craps by explaining rules, taking bets and delivering payouts.
  • Dealt cards in poker games and monitored players' behavior for signs of cheating.
  • Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
  • Increased table game efficiency with effective chip handling and accurate card dealing techniques.
  • Assisted in training new dealers, sharing expertise to improve overall team performance and knowledge.

Restaurant Manager

Harmony Hamburgers
04.1988 - 01.2010
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Interacted positively with customers.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Effectively managed payroll.
  • Controlled purchases and inventory by negotiating prices and contracts with over 10 vendors

Education

Paraprofessional/ Paraeducator - Associate of Applied Science

School City of Hammond
Hammond, IN
08.2016

Certificate - Real Estate License

McColly Real Estate
Merrillville, Indiana
05.2004

Certificate - Food Sanitation

Olive Harvey Community College
Chicago, Illnois
10.1996

High School Diploma -

George Washington High School
Chicago Illnois
06.1991

Skills

  • Customer-service oriented
  • Cash float management
  • Inventory control and record keeping
  • Quality control
  • Scheduling
  • Team Member Training
  • High-Volume Dining
  • Order Processing
  • Merchandising Knowledge

Timeline

Sales Associate

Macy's
10.2020 - Current

Server Trainer, Server Set-up, Server

Applebee's Neighborhood Grill & Bar
06.2020 - 01.2021

Special Education Paraprofessional

School City Of Hammond
11.2016 - 12.2019

Casino Dealer

Horseshoe Casino
08.1997 - 01.2010

Restaurant Manager

Harmony Hamburgers
04.1988 - 01.2010

Paraprofessional/ Paraeducator - Associate of Applied Science

School City of Hammond

Certificate - Real Estate License

McColly Real Estate

Certificate - Food Sanitation

Olive Harvey Community College

High School Diploma -

George Washington High School

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