Melinda Sifre
Brooklyn
Summary
Dedicated and detail-oriented professional with a strong background in testing and documentation. Consistent track record of reliability and meticulous record-keeping. Excellent analytical skills and a sharp eye for detail. Adept at evaluating data to derive accurate insights. Known for collaborating effectively with teams to achieve shared objectives, while maintaining flexibility in adapting to evolving requirements. Skilled communicator with expertise in critical thinking, decision-making, and quality assessment. Committed to delivering high-quality results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Rater
Mayor's Office of Operations
01.2020 - Current
- Provide constructive feedback to improve content accuracy and user experience across various platforms.
- Analyze data trends to enhance rating processes, contributing to increased efficiency in operations.
- Collaborate with cross-functional teams to refine evaluation criteria and maintain high-quality standards.
- Mentor junior raters, promoting best practices in analytical skills and adherence to project requirements.
- Utilize quality control software to track and analyze product data.
- Follow safety protocols while driving a city vehicle
- Follow standard operating procedures for inspections
PT Package Dispatch Supervisor
UPS
08.2017 - 01.2020
- Before and during production I monitoring package handlers, making sure packages are loaded in time, setting schedules, preventing losses, ensuring safety standards compliance, and reporting to managers.
- Supervised a group of up to 15 employees to monitor accuracy and quality while loading trailers.
- Focused on reducing scanning errors and increasing timely deliveries.
- Demonstrated how to safely lift, lower, and slide packages that typically weigh 25 - 35 lbs. and may weigh up to 70 lbs.
- Setup and breakdown operations during morning preload shift.
- Maintain a safe working environment.
- Collected and analyzed performance data from previous day and create reports.
- Analyze location data inputted into route planning system and provide corrections as needed.
- Supervised daily package dispatch operations, ensuring timely and accurate deliveries.
- Coordinated workflow among team members to optimize efficiency and reduce delays.
- Implemented process improvements that enhanced productivity and streamlined dispatch procedures.
- Trained new employees on safety protocols and operational procedures for package handling.
Sales and Support Associate
Jennifer Furniture
11.2011 - 10.2019
- Daily phone call to customers for delivery and payments
- Data entry in the as400 system
- Bank deposit
- Process cash, credit, and debit payments
- Provide customer service to exceed sales for the company
- Take care of the aspect like filed paperwork, making sure everything is up to date and standard, and also responsible for opening and closing the store correctly
- Assisted customers with product inquiries, ensuring exceptional service and satisfaction.
- Collaborated with team members to streamline inventory management processes.
- Trained new staff on customer service protocols and operational procedures.
Team Leader/Sales Associate
Victoria's Secret
01.2014 - 12.2016
- Sales associate:
- Drive store sales and growth by personally selling to customers.
- Proactively engages with customers, reads cues and responds effectively
- Provides customers with the perfect bra fit by asking effective questions
- Converting returns, offers and other promotions into larger sales.
- Operate registers and credit card machines during sales transactions while there was a rush to maintain customer flow throughout the store.
- Perform cleaning duties at the request of Victoria’s Secret manager.
- Work to ensure customer satisfaction during each interaction.
- Team Leader:
- Recovers cash wrap selling zone and “go-backs”.
- Builds customer loyalty by opening Victoria’s Secret Angel Cards and through customer email and phone capture.
- When assigned to processing and replenishment:
- Processes merchandise to be floor ready and maintains back room and under stock to brand standards.
- Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase.
- Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process.
- When assigned to floorset activity:
- Executes floorset proficiently
- Understands and adheres to brand standards.
- Assists and lead with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment.
Education
No Degree - Business Management
Brooklyn College
Brooklyn, NYHigh School Diploma -
Murray Bergtraum High School
New York, NY06-2003
Skills
- Proficient in MS Word, PowerPoint, Medisoft, and Outlook
- Skilled in both administrative and clinical support
- Proficient in team dynamics
- Proficient in managing multiple objectives
- Attentive and professional
- Proficient in maintaining focus during customer interactions
- Proficient in needs assessment
- Concise product knowledge presentation
- Proactive problem-solving
- Conflict resolution skills
- Efficient in challenging customer interactions
- Proficient in separating personal feelings from customer service situations
- Skilled in diffusing stress with humor
- Positive non-verbal communication to enhance company image
- Experienced in adjusting strategies to ensure deadline compliance
- Strategic approach to service challenges
- Proficient in persuasive communication
- Experienced in maintaining professionalism with upset customers
- Cross-cultural awareness
- Assertiveness
- Technical aptitude
- Manual testing
- Reporting and analysis
- Quality assurance
Certification
2024 graduate of the Sanitation Foundation
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Rater
Mayor's Office of Operations
01.2020 - Current
PT Package Dispatch Supervisor
UPS
08.2017 - 01.2020
Team Leader/Sales Associate
Victoria's Secret
01.2014 - 12.2016
Sales and Support Associate
Jennifer Furniture
11.2011 - 10.2019
No Degree - Business Management
Brooklyn College
High School Diploma -
Murray Bergtraum High School
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