Melinda Smith
Palm Beach,,FL
Summary
Meticulous accounting professional bringing 15 years of experience in strategic planning, customer relationship management and account reconciliation. Strong ERP knowledge, attention to detail and Microsoft proficiency with precise and accurate nature. Expertise in financial data entry, account management, and record-keeping.
Overview
23
23
years of professional experience
Work History
Client Experience Associate
Anywhere Works
04.2024 - Current
- Answered high-volume legal, medical, and service calls.
- Managed high-stress situations effectively, maintaining professionalism under pressure while addressing callers concerns.
- Provided exceptional customer service while maintaining confidentiality and protecting sensitive client information during intake interviews.
- Adapted quickly to new software programs utilized within the firm for data entry, record-keeping, and appointment scheduling.
- Demonstrated empathy towards clients in distressing situations while remaining professional throughout all interactions.
- Maintained up-to-date knowledge of legal trends and developments, enabling accurate assessment of potential cases during initial consultations.
- Contributed to positive work culture by providing support to colleagues as needed, fostering teamwork within the office.
- Interviewed clients to obtain information relevant to cases.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Dispatched technicians for general and emergency service calls.
Provider Reimbursement/Claims Specialist- Remote
Remedy Intelligent Staffing
01.2022 - 03.2024
- Work remotely processing provider claims for United Health Group
- Review and approve provider invoices in an accurate, efficient manner to maintain positive relationship with client
- Verify provider fee schedules, contracted rates and investigate balance forwards or aged claims
- Coordinate with insurance providers to verify and revise claims or documentation if needed
- Investigate any discrepancies found and communicate with the network providers to resolve the issue
- Review payment disputes to verify correct payments are made and analyze data to determine root cause of errors and recommend system changes, training and process improvements to prevent future errors
- Maintain knowledge of benefits claim processing, claims principles, medical terminology/coding and procedures and HIPAA regulations
- Assist with internal and external audits
- Checked documentation for accuracy and validity on updated systems.
Credit Analyst
Chiquita Brands International
01.2017 - 03.2022
- Managed customer portfolio of over 200 customers. Reduced highly aged accounts by $1M
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit
- Made decisions and recommendations about extending lines of credit
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews
- Managed company database and ensured timely payment
- Minimized accounts receivable collections and reconciled customer billings and statements
- Reviewed customer files on regular basis to make sure receivables were in sound condition
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Processed AP/AR invoices and credit/ debit memos.
- Processed and reconciled cash and credit card payments
- Provided year-end and audit support.
- Supported month end close process
- Assisted with account analysis and forecasting
- Processed general ledger and journal entries
- Trained Deductions team and handled all matters escalated by team members
- Prepared Collection and Deduction reports, evaluated process and measured efficacy of all portfolios and forecast monthly objectives
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts
- Achieved 5 out of 5 metric goal
- Worked remotely
Deductions Specialist
Chiquita Brands International
03.2015 - 01.2017
- Processed damage claims, credits, and customer rebates
- Promptly responded to all billing inquires
- Gathered records pertinent to deductions and chargebacks. Reviewed for validity and accuracy
- Maintained files and controlled records to show correspondence activities
- Managed and responded to correspondence and inquiries from customers and vendors
- Input financial data and produced reports
- Reconciled company bank, credit card and line of credit accounts monthly, investigating and resolving discrepancies to keep accounts audit-ready
- Pursued payment on all invalid deductions until debt was reconciled while maintaining positive relationship with client
- Collaborated with Customer Service and Sales team to prevent reoccurring deductions
- Achieved and maintained 20-30 DDO
International Specialist
Gordon Food Service
07.2005 - 05.2015
- Managed all aspects of major cruise line account. Maintained 97 to 100% customer satisfaction rating
- Serviced each vessel on regular basis to propose new products or services and maximize revenue
- Identified and analyzed key competitors and related products
- Kept company in compliance with export standards and international requirements
- Built relationships with customers and community to promote long term business growth
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Set and achieved company defined sales goals
- Communicated with freight forwarders and origin/destination agents regarding shipment status, special handling, and delivery processes
- Processed necessary documents for exportation, maintained export compliance regulations
- Participated in product trainings, team trainings, and annual food shows
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Customer Support Specialist
Gordon Food Service
12.2004 - 07.2005
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Provided primary customer support to internal and external customers
- Resolved concerns with products or services to help with retention and drive sales
- Described product highlights and benefits to help guide purchasing decisions. Increased sales by 10%
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Responded to support requests from end users and patiently walked troubleshooting tasks
- Resolved diverse range of technical issues across ordering and billing systems and applications for customers and end-users across various time zones
Claims Coordinator
Therapy Review Systems
01.2002 - 12.2004
- Managed high volume of medical claims on daily basis
- Maintained knowledge of benefits claim processing, claims principles, medical terminology/coding and procedures and HIPAA regulations
- Paid or denied medical claims based upon established claims processing criteria
- Responded to correspondence from insurance companies
- Compiled, abstracted and coded patient data using classification manuals and standard systems
- Researched and compiled statistical data to support cost control and care improvement initiatives
- Processed appeals, interpreted requests and determined appropriate response/ course of action
Education
Associate of Arts -
Florida International University
Miami, FL06.2009
Skills
- High-Stakes Account Evaluations
- Proficient in ERP Software
- Proficient in JDE/Oracle and Salesforce
- Strong Attention To Detail
- Comprehensive Accounts Receivable/Payable Experience
Timeline
Client Experience Associate
Anywhere Works
04.2024 - Current
Provider Reimbursement/Claims Specialist- Remote
Remedy Intelligent Staffing
01.2022 - 03.2024
Credit Analyst
Chiquita Brands International
01.2017 - 03.2022
Deductions Specialist
Chiquita Brands International
03.2015 - 01.2017
International Specialist
Gordon Food Service
07.2005 - 05.2015
Customer Support Specialist
Gordon Food Service
12.2004 - 07.2005
Claims Coordinator
Therapy Review Systems
01.2002 - 12.2004
Associate of Arts -
Florida International University
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