Melinda Smith
Avoca,NY
Summary
Dedicated Patient Service Specialist with expertise in appointment scheduling, insurance verification, and patient confidentiality. Committed to enhancing patient satisfaction through exceptional service and efficient clinic operations.
Overview
17
17
years of professional experience
Work History
Patient Service Specialist
Guthrie Medical Group
02.2022 - Current
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Assisted patients with insurance verification and billing inquiries to ensure seamless service delivery.
- Managed electronic health records and maintained accurate patient information for compliance and reporting.
- Provided exceptional customer service, addressing patient concerns and enhancing overall satisfaction levels.
- Facilitated referral processes to enhance client connections.
- Trained new staff on operational procedures and best practices to foster a knowledgeable team environment.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
Certified Nursing Assistant
Three Rivers
09.2017 - 10.2020
- Assisted nursing staff with patient care, ensuring comfort and safety throughout daily activities.
- Monitored vital signs and reported changes to healthcare team, enhancing patient safety and care quality.
- Provided personal hygiene support, improving patient dignity and satisfaction during care routines.
- Documented patient progress accurately in electronic health records, maintaining compliance with healthcare standards.
- Trained new staff on best practices for patient handling, fostering a collaborative work environment.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Certified Nursing Assistant
Schuyler Hospital
08.2008 - 06.2017
- Implemented infection control protocols, reducing risk of hospital-acquired infections among patients.
- Coordinated with multidisciplinary teams to develop personalized care plans, promoting holistic patient outcomes.
- Led initiatives for process improvements in daily operations, streamlining workflows and enhancing efficiency in care delivery.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Education
High School Diploma -
Avoca Central School
Avoca NYNo Degree - Paralegal Studies
Corning Community College
Corning, NYSkills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Medical terminology
- Customer service
- Patient registration
- Problem-solving
Timeline
Patient Service Specialist
Guthrie Medical Group
02.2022 - Current
Certified Nursing Assistant
Three Rivers
09.2017 - 10.2020
Certified Nursing Assistant
Schuyler Hospital
08.2008 - 06.2017
High School Diploma -
Avoca Central School
No Degree - Paralegal Studies
Corning Community College