Melinda Snow
Warren,IN
Summary
I have been in the Insurance Industry for 19 years and have become an accomplished Account Manager with a proven track record at WalkerHughes Insurance, enhancing client satisfaction and retention through exceptional customer service and policy knowledge. Skilled in account management and client relations, successfully managed diverse portfolios and resolved complex issues, ensuring client needs were met promptly. Demonstrates strong empathy and licensed insurance agent expertise, contributing to continuous service improvement. I have maintained and retained everything from the smallest personal lines account to Farms and very large personal lines accounts. During my career I have obtained my Property/Casualty license, Life/Health license and a CISR designation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Lines Support Specialist
WalkerHughes Insurance
10.2021 - Current
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Coordinated with other departments to streamline customer service procedures, enhancing overall service delivery.
- Contributed to team meetings with insightful feedback, aiming for continuous improvement in customer service.
Account Manager
Grabill Insurance Center/WalkerHughes Insurance
02.2016 - 10.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Manager
SourceOne Insurance
05.2014 - 02.2016
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Kept detailed records of daily activities through online customer database.
- Maintained current knowledge of evolving changes in marketplace.
Education
Diploma -
Huntington North High School
Huntington, IN06.1989
Skills
- Customer Service
- Licensed Insurance Agent
- Quotes and sales
- Client Relations
- Customer follow-up
- Policy Knowledge
- Account Management
- Life Insurance
- Policy Renewals
- Client Account Management
Certification
CISR Designation
Life/Health License
Property/Casualty
Timeline
Personal Lines Support Specialist
WalkerHughes Insurance
10.2021 - Current
Account Manager
Grabill Insurance Center/WalkerHughes Insurance
02.2016 - 10.2021
Account Manager
SourceOne Insurance
05.2014 - 02.2016
Diploma -
Huntington North High School
Similar Profiles
Adinda WebsterAdinda Webster
Personal Lines Account Manager at Conner Insurance GroupPersonal Lines Account Manager at Conner Insurance Group
Ricky NelsonRicky Nelson
Insurance Agent at R. Hartvigsen Insurance, a Farmers Insurance AgencyInsurance Agent at R. Hartvigsen Insurance, a Farmers Insurance Agency
Seneca ZunigaSeneca Zuniga
Agency Owner at Zuniga Insurance Agency: Allstate InsuranceAgency Owner at Zuniga Insurance Agency: Allstate Insurance
Justin DaughertyJustin Daugherty
Maintenance/Logistics Coordinator at Nupointe Energy LlcMaintenance/Logistics Coordinator at Nupointe Energy Llc
Penney WhisenhuntPenney Whisenhunt
Office Manager, Sales Associate, CDL A at Meritus Gas-Mitchell/Realistic/MagneGas WeldingOffice Manager, Sales Associate, CDL A at Meritus Gas-Mitchell/Realistic/MagneGas Welding