Melinda Spikes
Shelton,WA
Summary
Dynamic and empathetic marketing professional with a strong track record of connecting seniors and families to services that enhance quality of life. Skilled in developing engaging outreach materials, presentations, and campaigns that drive awareness and community engagement. Experienced in healthcare and caregiving environments, with exceptional customer service, relationship-building, and communication skills. Proficient in Microsoft Office and Adobe Creative Suite, with a talent for translating complex information into clear, compelling messaging. Passionate about promoting senior living communities through creative, personalized, and impactful marketing initiatives.
Overview
22
22
years of professional experience
Work History
Concierge
Alpine Way Continuing Care Community
Shelton, WA
01.2026 - Current
- Assisted residents with daily needs, ensuring comfort and satisfaction.
- Managed front desk operations, greeting visitors and addressing inquiries promptly.
- Maintained knowledge of local resources to provide accurate information to residents.
- Engaged with healthcare professionals to identify and mitigate residents' issues, enhancing overall satisfaction levels.
- Welcomed guests at the entrance and collaborated with sales teams to ensure seamless tour preparations.
- Handled incoming communications to facilitate effective information flow.
- Implemented time management strategies to enhance productivity and ensure timely completion of projects.
- Cultivated strong relationships with residents, family members, and staff to enhance community engagement.
- Executed systematic organization and maintenance of resident and employee files, adhering to established company standards and state regulations.
- Administered inventory of brochures and move-in packets to support seamless tour and admissions processes.
Medical Biller and Coder
Steamboat Health and Wellness
Olympia, WA
02.2022 - 07.2024
- Processed and submitted medical claims, ensuring compliance with industry regulations.
- Reviewed patient records for accuracy and completeness prior to billing submissions.
- Utilized electronic health record systems to track billing activities and claims status.
- Collaborated with healthcare providers to resolve discrepancies in patient billing information.
- Trained new staff on coding standards and best practices for accurate claim submissions.
- Implemented updates to coding practices based on regulatory changes and payer requirements.
- Analyzed billing data to identify trends and recommend strategies for revenue enhancement.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Provided compassionate, client-centered care to over 100veterans and community members, connecting them with essential resources and enhancing their access to support.
- Enhanced client communications and appointment scheduling, boosting patient satisfaction and simplifying healthcare navigation.
Caregiver
Home Instead
Olympia, WA
11.2018 - 12.2019
- Provided personalized in-home care to elderly clients, including assistance with daily living activities such as bathing, dressing, and meal preparation.
- Administered medications according to prescribed schedules and documented medication records accurately.
- Assisted patients with mobility issues, including transfers from bed to wheelchair and ambulation support.
- Monitored vital signs, such as blood pressure, temperature, and pulse, and reported any significant changes to healthcare professionals.
- Developed and maintained positive relationships with clients' families, ensuring open communication regarding care plans and client progress.
- Managed household tasks and errands, including grocery shopping, laundry, and light housekeeping, to ensure a safe and clean-living environment for clients.
- Implemented individualized care plans created by healthcare professionals, adapting care techniques to meet specific needs of each client.
- Provided companionship and emotional support to clients, engaging them in conversations, activities, and hobbies to enhance their quality of life.
- Responded promptly to emergency situations, providing basic first aid and contacting medical services as needed.
- Maintained detailed and accurate client records, documenting care provided, changes in condition, and any incidents or concerns.
Teacher/Mental Health and Disabilities Coordinator
Skokomish Head Start
Skokomish, WA
02.2014 - 11.2015
- Developed and implemented engaging lesson plans that align with the Head Start curriculum and meet the developmental needs of young children.
- Fostered a positive, inclusive classroom environment that encourages learning and growth through interactive and age-appropriate activities.
- Monitored and assessed each child's developmental progress, identifying and addressing individual learning needs and developmental milestones.
- Provided individualized support and enrichment opportunities to help children achieve their full potential.
- Built strong relationships with families, offering support, guidance, and regular communication regarding their child's progress and needs.
- Facilitated parent-teacher conferences and workshops to involve families in their child's educational experience and development.
- Implemented effective classroom management strategies to promote positive behavior and resolve conflicts in a constructive manner.
- Supported social and emotional development by modeling appropriate behaviors and teaching problem-solving skills.
- Maintained accurate records of each child's progress, including observations, assessments, and individualized learning plans.
- Prepared and submitted reports as required, ensuring documentation is up-to-date and complies with Head Start program standards.
- Ensured a safe and healthy classroom environment by adhering to safety protocols and hygiene practices.
- Monitored children's health and well-being, addressing any issues or concerns promptly and appropriately.
- Collaborated with other educators, support staff, and community resources to enhance the educational experience and address any additional needs of the children.
- Participated in ongoing professional development opportunities to stay current with best practices in early childhood education.
Lead Family Resources Coordinator
Center for Advocacy and Personal Development
Shelton, WA
01.2004 - 05.2009
- Facilitated public awareness campaigns to promote early intervention services for children from birth to three years old with developmental delays and their families.
- Conducted community presentations and workshops to educate the public about available resources and support services.
- Maintained accurate and confidential client files and medical records for qualified children in Mason County, ensuring compliance with relevant regulations and standards.
- Organized and scheduled developmental screenings and evaluations for families with children who have special needs.
- Coordinated with health care professionals and specialists to ensure timely and effective assessments.
- Connected families to appropriate service providers, ensuring that children's developmental and medical needs are effectively addressed.
- Provided ongoing support and follow-up to families to assist with accessing and utilizing services.
- Maintained and updated the program database to track client progress, service utilization, and program outcomes.
- Prepared and managed reports for federal contracts and funding, ensuring accuracy and compliance with reporting requirements.
- Demonstrated experience and sensitivity in working with a diverse range of cultures and languages, ensuring inclusive and respectful service delivery.
- Organized and coordinated play groups for families with special needs children, providing opportunities for social interaction and support within the community.
- Facilitated and lead the county wide Inter-agency Coordinating Council, fostering collaboration among agencies and stakeholders to enhance service delivery and support for families.
- Co-facilitated and plan events such as the “2008 Infant Toddler Early Intervention Program Summit,” ensuring successful execution and alignment with program goals.
- Completed 30-hour Sexual Assault Core Training.
Education
Bachelor of Science - Psychology And Bussiness
Evergreen State College
Olympia, WA06-2024
Medical Billing And Coding - Medical Billing And Coding
South Puget Sound Community College
Olympia, WA12-2022
No Degree - Psychology And Performing Arts
University of Washington
Seattle, WASkills
- Proficient in computer skills including Microsoft Office Suite as well as multiple databases
- Excellent written and verbal communication skills
- Knowledge of HIPPA, confidentiality, and compliance standards
- Skilled in creating detailed reports and presentations
- Strong analytical and critical thinking abilities
- Strong interpersonal and crisis intervention skills
- Client intake, assessments and documentation
- Troubleshooting and resolving complex issues
- Effective collaboration and teamwork capabilities
- Adept at handling customer inquiries, complaints, and feedback
- Ability to build strong relationships with clients and stakeholders
- Quick adaptation to new technologies and changing environments
- Flexible in managing multiple tasks and shifting priorities
Timeline
Concierge
Alpine Way Continuing Care Community
01.2026 - Current
Medical Biller and Coder
Steamboat Health and Wellness
02.2022 - 07.2024
Caregiver
Home Instead
11.2018 - 12.2019
Teacher/Mental Health and Disabilities Coordinator
Skokomish Head Start
02.2014 - 11.2015
Lead Family Resources Coordinator
Center for Advocacy and Personal Development
01.2004 - 05.2009
Bachelor of Science - Psychology And Bussiness
Evergreen State College
Medical Billing And Coding - Medical Billing And Coding
South Puget Sound Community College
No Degree - Psychology And Performing Arts
University of Washington