Melinda Stuebs
Odessa,FL
Summary
Accomplished Patient Care Coordinator at Interim Home Health Care, adept in customer service management and problem-solving. Enhanced patient satisfaction and streamlined healthcare delivery through effective communication and organizational skills. Demonstrated leadership in fostering team collaboration and implementing strategic improvements, leading to increased efficiency and service quality.
Overview
7
7
years of professional experience
Work History
Patient Intake Coordinator
Interim Home Health Care
09.2012 - 06.2018
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
- Analyzed patient satisfaction surveys to identify areas for improvement and implement changes.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Implemented patient feedback mechanisms, leading to service enhancements and increased patient satisfaction.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
- Organized patient records and database to facilitate information storage and retrieval.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Delivered support to medical staff in completion of patient paperwork.
Store Manager
SUBWAYRestaurants
05.2011 - 06.2012
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
Associate of Arts - Patient Care Technology
Metropolitan Technical Career Institute(MTCI)
New Port Richey, FL05-2025
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff supervision
- Staff management
- Sales expertise
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
- Strategic thinker
- Operations
- Order management
- Sales strategies
- Team development
- Retail sales techniques
- Product merchandising
- Sales professional
- Customer response
- Accurate money handling
- Bank deposit procedures
- Loss prevention
- Bank and safe deposits
- Operational efficiency
- Inventory oversight
- Loss prevention procedures
- Retail merchandise quality standards
- Strategic planning
- Performance reviews
- Sales analysis
- Sales coaching
- Maximizing profitability
- Pricing strategies
- Flexible schedule
- Sales promotions
- Leading staff meetings
- Merchandise planning
- Delegating work
- Advertising and marketing
- Personnel development
- Operations oversight
- Employee terminations
- Talent recruitment
- Hourly shift management
- Process improvements
- Risk management
- Budget development
- Report generation
- Verbal and written communication
- Team building
- Customer feedback analysis
- Data entry proficiency
- Patient confidentiality
Accomplishments
- Exceeded monthly store sales goals [Number] months in a row.
- Increased sales by [Number]% by coaching department managers on new merchandising standards.
- Achieved the [Number] national store ranking within [Number] years.
- Managed a store that exceeded company expectations in every category during the [Quarter] quarter.
- Recruited [Number] successful new managers within one year.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
Languages
English
Professional Working
Tagalog (Philippines)
Native or Bilingual
Timeline
Patient Intake Coordinator
Interim Home Health Care
09.2012 - 06.2018
Store Manager
SUBWAYRestaurants
05.2011 - 06.2012
Associate of Arts - Patient Care Technology
Metropolitan Technical Career Institute(MTCI)
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